At a Glance
- Tasks: Deliver excellent customer service and support residents with vital council services.
- Company: Join East Staffordshire Borough Council, a community-focused local authority.
- Benefits: Flexible working, generous leave, hybrid options, and career development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to employee support.
- Why this job: Make a positive impact in your community while developing your skills.
- Qualifications: Customer service experience is essential; knowledge of council legislation is a plus.
The predicted salary is between 31022 - 31022 £ per year.
East Staffordshire Borough Council has an exciting opportunity for three motivated and customer-focused individuals to join our Revenues, Benefits and Customer Contact Team as Senior Officers. This is an excellent opportunity to build on your experience within a busy customer service environment while helping residents, businesses and stakeholders access vital council services.
As a key member of the team, you will provide a professional and responsive service across a range of Revenues and Customer Contact functions. You will be committed to resolving enquiries efficiently, delivering high standards of customer care, and supporting customers through a variety of communication channels. Previous experience in a customer-focused role is essential. Experience of Council Tax or Business Rates legislation is desirable, although full training will be provided for the right candidates.
About You
You will be an enthusiastic and adaptable individual with excellent communication and customer service skills. You will enjoy working in a fast-paced environment, be able to manage a varied workload, and demonstrate a commitment to delivering high-quality services to our residents.
Why Join Us?
At East Staffordshire Borough Council, we are committed to supporting our employees and providing a positive working environment. In return, we offer an excellent range of benefits, including:
- Flexible working arrangements.
- Generous annual leave entitlement.
- Hybrid working opportunities, combining office-based working at Burton Town Hall (Burton upon Trent, DE14 2EB) with home working, where appropriate.
- Free on-site parking.
- Access to the Local Government Pension Scheme.
- Opportunities for learning, development and career progression.
Contact Details
For an informal discussion about the role, please contact Stuart Fletcher-Wilkins by email at stuart.fletcher-wilkins@eaststaffsbc.gov.uk or telephone 01283 508587.
Closing date for applications – Sunday 13 September 2006
Visa Sponsorship
As a smaller local authority, we do not currently hold a sponsorship licence. Therefore, we are unable to issue Certificates of Sponsorship. All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship.
Additional Information
The Council is actively building diverse teams and welcomes applications from everyone including people of different ages, sex, gender, ethnicity, religion and sexual orientation. ESBC is a Disability Confident Employer.
SSC Senior Officer (Revenues, Benefits & Customer Contacts) in Burton upon Trent employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land SSC Senior Officer (Revenues, Benefits & Customer Contacts) in Burton upon Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WMJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WMJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SSC Senior Officer (Revenues, Benefits & Customer Contacts) in Burton upon Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WMJobs:Your cover letter is your chance to shine! Tell us why you want to work at WMJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WMJobs!
How to prepare for a job interview at WMJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
