At a Glance
- Tasks: Assist customers with library enquiries and provide IT support.
- Company: Join Staffordshire County Council in a community-focused library role.
- Benefits: Enjoy a supportive work environment and flexible hours.
- Other info: Opportunities for personal growth and development in a vibrant setting.
- Why this job: Make a positive impact in your community while working with books and people.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20000 - 24000 £ per year.
Do you want to work in the valued community setting of a library? In this busy customer facing role, you will be dealing with customers face to face, via email or by telephone to help answer day to day library enquiries. Providing a high standard of customer service, you will help us to deliver a range of services that support the library offers, including the provision of IT support, information and activities for all ages. Activities will include children's rhyme times, craft sessions and book-related events. In a busy library you will help people to access the full range of library resources and will contribute to people’s positive experience of using our service.
You will be based at Burton Library but will be required to work at other libraries in the District, including Stafford, Stone and Uttoxeter. The library is open daily Monday to Saturday.
Main Responsibilities:
- Helping customers find the information and resources they need
- Providing essential digital support to customers using computers within the library or accessing e-services
- Supporting projects and activities for all ages especially the young
- Promoting library stock, services and events through social media and outreach events
- Helping process bus pass and Blue Badge applications
- Sales and cash handling
The Ideal Candidate:
- Good time management skills
- Ability to work effectively as part of a team
- A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.
- High level of self-motivation and ability to work on own initiative
- Personal drive, confidence, and enthusiasm
- Flexibility and adaptability
- An interest in books, reading and work with children, delivering activities such as rhyme and story times.
Interviews will be held: Burton Library on 19th August 2026.
Please note we may close this advert early should we receive a large volume of applications, so please don’t delay submitting your application if interested.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.
About Staffordshire County Council: We are no ordinary county council. Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.
Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits.
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.
Library Assistant in Burton upon Trent employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
