At a Glance
- Tasks: Help people find housing and prevent homelessness with personalised support.
- Company: Join East Staffordshire Borough Council, a top-performing local authority.
- Benefits: Enjoy flexible hours, generous leave, hybrid work, and a solid pension scheme.
- Other info: Diverse teams welcome; great career growth opportunities await you.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing services and strong communication skills are essential.
The predicted salary is between 31537 - 33699 £ per year.
About Us
East Staffordshire Borough Council is a high performing authority with a great mix of town and country. Working closely with a number of key local and county wide partners, Housing Services provide a range of services for residents across the Borough.
An exciting opportunity has opened for two full time Housing Options Advisors that have experience and competence in providing homelessness assistance. This position offers an excellent career development opportunity to develop skills and experience in the homelessness and housing sector. We have an attractive benefits package includes the Local Government Pension Scheme; flexible working hours; generous annual leave; hybrid working; development opportunities and free car parking. The Council offices are based at Burton Town Hall in Burton upon Trent, which is also located close to the train station.
The Role
You will work collaboratively with households who are homeless, or at risk of homelessness to remove any barriers to their rehousing with a focus on prevention. You will create, review and update their personalised housing plan and minimise any stay in temporary accommodation. You will assess if applicants are homeless, eligible for assistance, in priority need, and have a local connection with East Staffordshire and perform any duties owed under Part VII of the Housing Act. Where appropriate, you will also consider if they are intentionally homeless. You will issue legally compliant letters, referencing relevant guidance and case-law, and detailing the reasons for your decision.
Key Requirements
You will have experience of working in housing within a local authority, housing association or equivalent experience within another organisation. You will have a proven ability to provide excellent customer care working effectively with others, have good interpersonal skills and be able to adapt to an ever-changing working environment. To succeed in the role, you must have excellent communication skills, be an accomplished negotiator and problem solver and be able to work by your own initiative.
Skills & Experience
You must be able to work both autonomously and as part of a team. You should possess excellent written and verbal communication skills, with the ability to analyse and interpret legislation and enforce it in a balanced way. The successful applicant should also possess the ability to build effective relationships with internal and external stakeholders at all levels.
Additional Information
Appointment will be subject to a satisfactory basic level Disclosure & Barring Service Check. The Council is actively building diverse teams and welcomes applications from everyone, including people of different age, sex, gender, ethnicity, religion, and sexual orientation. We are a Disability Confident Employer.
Important Notes for Candidates
Visa Sponsorship: As a smaller local authority, we do not currently hold a sponsorship licence. Therefore, we are unable to issue Certificates of Sponsorship. All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship.
Personal Relationships: A candidate for any appointment with East Staffordshire Borough Council who know of any family or close personal relationship with any Member or Officer, must disclose that relationship when completing an application form for employment.
If you would like an informal chat about this opportunity, please contact Brett Atkinson, Housing Manager by emailing brett.atkinson@eaststaffsbc.gov.uk to arrange.
Closing Date: Sunday 1 March 2026
Housing Options Advisor in Burton upon Trent employer: WMJobs
East Staffordshire Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With flexible working hours, generous annual leave, and a commitment to diversity, the Council fosters an inclusive environment where Housing Options Advisors can thrive in their roles while making a meaningful impact in the community. Located in the heart of Burton upon Trent, close to transport links, this position provides a unique opportunity to grow professionally within a high-performing local authority dedicated to serving its residents.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Advisor in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at East Staffordshire Borough Council. A friendly chat can give you insights and maybe even a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of homelessness legislation and local housing policies. We want you to show off your expertise and how you can make a difference in the role!
✨Tip Number 3
Practice your communication skills! As a Housing Options Advisor, you'll need to convey complex information clearly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Options Advisor in Burton upon Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing and homelessness assistance. We want to see how your skills align with the role of Housing Options Advisor, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well, so make every word count!
Be Personable and Professional:While we appreciate a professional tone, don’t forget to let your personality shine through! We’re looking for someone who can build relationships, so a friendly yet professional approach in your application will go a long way.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at WMJobs
✨Know Your Legislation
Familiarise yourself with the Housing Act and relevant case law before the interview. Being able to discuss how you would apply this knowledge in real-life scenarios will show your understanding of the role and its responsibilities.
✨Showcase Your Customer Care Skills
Prepare examples that highlight your experience in providing excellent customer care. Think about specific situations where you successfully assisted someone facing homelessness or housing issues, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when it comes to negotiating solutions for clients in difficult situations.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about the team and the council's approach to housing services. This shows your interest in the role and helps establish a connection.
