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- Tasks: Lead the Temporary Accommodation Team to support those experiencing homelessness.
- Company: Bromsgrove and Redditch Councils, committed to customer-driven services.
- Benefits: Generous leave, flexible working, and access to employee discounts.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 3 qualification in housing management and 3 years of relevant experience.
- Other info: Join a dynamic team with opportunities for professional growth.
The predicted salary is between 40000 - 50000 £ per year.
Bromsgrove and Redditch Councils are located in North Worcestershire. These councils share services and are committed to being a customer‑driven organisation, with our customers at the heart of everything we do. This is a new post to lead the Temporary Accommodation Team that is responsible for providing temporary accommodation for people who are homeless. Working closely with the Homeless Team to support those living in temporary accommodation and ensuring their temporary homes are safe and suitable. It will be a busy role in a fast‑paced environment so the successful candidate will also need to be able to meet deadlines, prioritise their workload and work as part of a high performing team.
The Role
- Deliver the Councils temporary accommodation homelessness service compliantly and with a high degree of efficiency.
- Provide direct line management and leadership to the Temporary Accommodation Team.
- Provide outstanding customer services to all customers, colleagues, partners and elected Members by building trust, taking responsibility and assuming ownership of issues, actively listening, communicating with empathy and being flexible and adaptable to meet the needs of others.
Key Requirements
- Sound technical knowledge and experience of providing homelessness temporary accommodation under legislative and regulatory frameworks.
- Lead on key decisions on making in‑license breaches and attending evictions.
- Support the team to maximise income collection with an effective arrears recovery process.
- Support the team in their continued professional development.
Skills & Experience
- Minimum Level 3 qualification related to housing management and social housing practice.
- At least 3 years demonstrable experience specific to the role, or demonstrable experience with transferable skills within the housing sector.
- At least 2 years relevant and recent experience in a senior or managerial role.
Additional Information
- The Councils offer a range of staff benefits:
- Local Government Pension.
- Generous leave entitlements starting at 25 days plus bank holidays (pro‑rata).
- Flexible working, where appropriate.
- Employee Assistance Programme.
- Access to employee benefits platform where you can find discounts for high‑street shops, leisure, holiday discounts, salary sacrifice schemes and more.
What Next
Need further information? Please contact Joanne Mallaband at 07508749826 or email joanne.mallaband@bromsgroveandredditch.gov.uk or recruitment@bromsgroveandredditch.gov.uk. Closing date for receipt of completed applications: 14 April 2026 (Midnight). If this role interests you please use the 'Apply Now' button.
Temporary Accommodation Team Leader in Bromsgrove employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Accommodation Team Leader in Bromsgrove
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with temporary accommodation. A friendly chat can lead to insider info about job openings or even a recommendation.
✨Tip Number 2
Prepare for interviews by researching the councils and their approach to homelessness. Show us you understand their values and how you can contribute to their mission of providing outstanding customer service.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and team management. We want to see how you handle challenges and support your team in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a difference.
We think you need these skills to ace Temporary Accommodation Team Leader in Bromsgrove
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Temporary Accommodation Team Leader. We want to see how you can bring your unique skills to our customer-driven organisation!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've successfully managed teams in the past and how you’ve supported their professional development.
Demonstrate Your Customer Service Approach: We’re all about outstanding customer service! Use your application to illustrate how you’ve built trust and communicated effectively with customers and colleagues. Show us your empathy and adaptability!
Apply Through Our Website: Remember, the best way to apply is through our website. It’s straightforward and ensures your application gets to the right place. Plus, you can check out other vacancies while you’re there!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness legislation and temporary accommodation practices. Being able to discuss relevant frameworks confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Leadership Skills
As a Temporary Accommodation Team Leader, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes.
✨Customer Service is Key
Since this role is all about providing outstanding customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you build trust and communicate with empathy, as these are crucial skills for the position.
✨Be Ready for a Fast-Paced Environment
This role will be busy, so prepare to discuss how you prioritise tasks and meet deadlines. Think of examples where you've thrived in a fast-paced setting and how you managed your workload effectively while maintaining high standards.