At a Glance
- Tasks: Manage properties and ensure neighbourhoods are clean, safe, and welcoming.
- Company: Bromsgrove and Redditch Councils focused on community service.
- Benefits: Generous leave, local government pension, and flexible working options.
- Other info: Opportunities for professional development and access to employee discounts.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Minimum Level 2 qualifications and experience in social housing or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Bromsgrove and Redditch Councils, situated in North Worcestershire, share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
Have responsibility for managing a portfolio of properties in defined neighbourhoods within the Borough. Ensuring the neighbourhoods we manage are clean, healthy, and safe places where people want to live. Ensure that tenancies and leases are effectively and professionally managed in strict accordance with legislation, policy, and procedure.
Key Requirements- Take full ownership and accountability for your neighbourhood, acting as a key stakeholder in the local community.
- Take responsibility for addressing reports of anti-social behaviour and ensuring all cases are dealt with diligently through our internal processes.
- Ensure all matters relating to the management of tenancies and leases are dealt with promptly, in accordance with legislation, policy, and procedure whilst ensuring a high degree of integrity and professional standards are always maintained.
- Minimum Level 2 qualifications in subjects relevant to the role.
- Have, be working towards, or willing to work towards CIH qualification Level 3, or other relevant qualifications for the grade, and to maintain CIH annual membership.
- At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience.
- Local government pension
- Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- Flexible working, where appropriate
- Employee Assistance Programme
- Access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more.
Neighbourhood & Tenancy Officer in Bromsgrove employer: WMJobs
Bromsgrove and Redditch Councils are dedicated to fostering a supportive and inclusive work environment, where employees are empowered to make a real difference in their communities. With generous leave entitlements, flexible working options, and a commitment to professional development through CIH qualifications, we prioritise employee well-being and growth. Join us in creating clean, safe, and vibrant neighbourhoods while enjoying the benefits of a local government pension and access to various employee discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood & Tenancy Officer in Bromsgrove
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the councils and their community initiatives. Show us that you’re not just interested in the role but also passionate about making a difference in the neighbourhoods you’ll be managing.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to anti-social behaviour and tenancy management. We want to see how you handle real-life scenarios, so think of examples from your experience that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Neighbourhood & Tenancy Officer in Bromsgrove
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Neighbourhood & Tenancy Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:Don’t just list your qualifications; tell us about your relevant experience in the social housing sector. Share specific examples of how you've managed tenancies or dealt with anti-social behaviour, as this will really make your application stand out.
Be Professional and Clear:Keep your writing clear and professional. Avoid jargon unless it’s relevant to the role. We want to see that you can communicate effectively, which is key for a position like this.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at WMJobs
✨Know Your Neighbourhood
Before the interview, take some time to research the specific neighbourhoods you'll be managing. Familiarise yourself with local issues, community resources, and any recent developments. This will show your potential employer that you’re genuinely interested in making a positive impact.
✨Demonstrate Your Customer Focus
Since the councils are committed to being customer-driven, prepare examples from your past experience where you've successfully addressed customer needs or resolved issues. Highlight your ability to listen, empathise, and act swiftly to improve service delivery.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've handled challenging situations, especially regarding anti-social behaviour or tenancy management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your proactive approach.
✨Highlight Relevant Qualifications
If you have any qualifications related to social housing or customer service, make sure to mention them. If you're working towards a CIH qualification, talk about your commitment to professional development and how it aligns with the role's requirements.
