Customer Support Officer
Employer: Redditch Borough Council
Location: Bromsgrove & Redditch Councils (Customer Service Centre at Parkside Bromsgrove or Customer Service Centre in Redditch)
Grade: 4 (SCP 9 to SCP 14)
Salary: £27,254 to £29,540 per annum
Employment type: Permanent, Part‑time (14.8 hours per week)
Schedule: Thursday and Friday, 8:45 am – 5:09 pm
Key responsibilities
- Helping customers face‑to‑face and on the telephone
- Assisting customers with Council Tax enquiries and online forms
- Promoting other services and payment methods
- Assisting with modern development projects
- Taking payments for services
- Helping customers who present to the centre in need
Requirements
- Experience in face‑to‑face enquiries is essential.
- A good knowledge of Council Tax and other council services is desirable, but not essential.
- CVs alone will not be accepted.
Benefits
- Pension
- Generous leave entitlements starting at 25 days plus bank holidays (pro‑rata)
- Flexible working, where appropriate
- Employee Assistance Programme
- Access to employee benefits platform (discounts for high‑street shops, leisure, holidays, salary sacrifice schemes and more)
Safeguarding
Appointment will be conditional upon a satisfactory criminal record check via the Disclosure and Barring Service, before the appointment is confirmed.
Application deadline
19 December 2025, 11:59 pm (midnight)
Interview dates
14 January 2026 and 15 January 2026
What next
Attach the required documents: Job Description and Person Specification. For further information on the duties of this post, contact Jayne Houghton, 01527 64252 Ext 2910. If this role interests you, select the ‘Apply’ button. For issues when applying online, please contact HR at recruitment@bromsgroveandredditch.gov.uk.
