At a Glance
- Tasks: Support individuals in need by providing timely interventions and service delivery.
- Company: Dudley Metropolitan Borough Council, dedicated to community wellbeing and support.
- Benefits: Competitive salary, full-time hours, and a commitment to diversity and inclusion.
- Other info: Collaborate with multidisciplinary teams and enjoy opportunities for continuous improvement.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26403 - 26403 £ per year.
Dudley Metropolitan Borough Council’s Access & Prevention team within Adult Social Care supports people at the first point of contact in a call‑centre environment. As a Social Care Advisor you will focus on timely interventions to maximise independence and wellbeing, interpreting callers’ needs and initiating appropriate service delivery. You will screen for the Integrated Falls Pathway, Carers Network and other preventative services.
Hours: 37 per week (full time permanent) Salary: Grade 5 – £26,403 per annum
Responsibilities include:
- Screening clients or their representatives at the first point of contact for new and ongoing referrals for adult social care via telephone, email or online forms.
- Using IT and phone systems to gather client information and resolve enquiries where possible, advising callers of available services and eligibility criteria.
- Triaging and referring to appropriate services; signposting to external or internal agencies, acting as Community Information Champions.
- Collaborating with multidisciplinary teams (Occupational Therapy, Social Work, Care Assessment, MASH, Disability Service, Emergency Services and NHS partners) to ensure consistent, outcome‑focused support.
- Contributing to the development, performance, quality assurance and continuous improvement of Adult and Integrated Care, supporting the Council’s objectives to safeguard adults, promote health, independence and wellbeing.
- Maintaining up‑to‑date knowledge of community services and liaising with colleagues and partner organisations to access information and services.
Workplace: office 3+ days a week (pro‑rate) or onsite full time. Dudley Metropolitan Borough Council is committed to diversity and inclusion. All applicants must provide documentation proving their right to work in the UK. Dudley MBC does not offer sponsorship for candidates without the right to work in the UK.
Social Care Advisor in Brierley Hill employer: WMJobs
Dudley Metropolitan Borough Council is an excellent employer for those seeking a fulfilling career in social care, offering a supportive work culture that prioritises diversity and inclusion. As a Social Care Advisor, you will benefit from comprehensive training and development opportunities, allowing you to grow within the organisation while making a meaningful impact on the lives of individuals in the community. Located in Dudley, you will enjoy a collaborative environment, working alongside multidisciplinary teams to deliver essential services that promote health, independence, and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Social Care Advisor in Brierley Hill
✨Tip Number 1
Get to know the company! Research Dudley Metropolitan Borough Council and their Access & Prevention team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Social Care Advisor, you'll be interacting with various people. Role-play common scenarios with friends or family to boost your confidence in handling calls and addressing client needs effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social care. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Dudley MBC. Don’t miss out on this opportunity!
We think you need these skills to ace Social Care Advisor in Brierley Hill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Social Care Advisor role. Highlight your relevant experience in call-centre environments and any knowledge of adult social care services. We want to see how you can contribute to our team!
Showcase Your Communication Skills:As a Social Care Advisor, you'll be interacting with various stakeholders. Use your application to demonstrate your strong communication skills. Share examples of how you've effectively resolved enquiries or supported clients in previous roles.
Research the Role and Organisation:Take some time to understand Dudley Metropolitan Borough Council and its objectives. Mentioning specific initiatives or values in your application shows us that you're genuinely interested in the role and align with our mission to promote health and wellbeing.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Familiarise yourself with the services offered by Dudley Metropolitan Borough Council, especially those related to adult social care. Understand the Integrated Falls Pathway and Carers Network, as well as other preventative services. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Active Listening
As a Social Care Advisor, you'll need to interpret callers' needs effectively. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you can engage with clients and understand their concerns, which is crucial for the role.
✨Showcase Your IT Skills
Since the job involves using IT and phone systems to gather client information, be prepared to discuss your experience with relevant technologies. Bring examples of how you've used IT in previous roles to resolve enquiries or improve service delivery. This will highlight your ability to adapt to the tools used in the role.
✨Emphasise Team Collaboration
Collaboration with multidisciplinary teams is key in this position. Share examples from your past experiences where you've worked effectively with others, whether in a professional or volunteer capacity. Highlighting your teamwork skills will reassure the interviewers that you can contribute positively to their collaborative environment.
