At a Glance
- Tasks: Support children and families by providing guidance and ensuring they receive the right services.
- Company: Dudley Metropolitan Borough Council, committed to diversity and inclusion.
- Benefits: Competitive salary, opportunities for learning, and a supportive work environment.
- Other info: Office-based role with opportunities for career progression.
- Why this job: Make a real difference in children's lives while working in a collaborative setting.
- Qualifications: Experience in Children’s Social Care and strong customer service skills required.
The predicted salary is between 25185 - 28000 £ per year.
Grade 7 (£31,537.00 – £33,434) – salary subject to experience
Dudley Metropolitan Borough Council Position: Permanent Front Door Advisor – 2 vacancies
About The Role
Front Door Advisors play a vital role at the first point of contact for Children’s Social Care, supporting children aged 0‑18 and their families by ensuring they receive the right response, at the right time, from the right service. The role is predominantly office‑based (3 days a week in the office after induction and initial training) and does not involve direct face‑to‑face work with families.
Key Responsibilities
- Screening and triaging contacts at the earliest stage
- Providing advice, guidance, and signposting
- Ensuring appropriate progression in line with Dudley’s Continuum of Need Document
- Resolving as many enquiries as possible at the first point of contact through a restorative and outcome‑focused approach
- Undertake screening of referrals and safeguarding notifications at first contact
- Communicate effectively with families, professionals, and partner agencies
- Provide clear advice, information, and signposting to appropriate services
- Work collaboratively across agencies to ensure a seamless customer journey
- Identify and elevate risk of harm where appropriate
- Maintain high‑quality, accurate records in line with statutory requirements
- Support the continuous improvement of service delivery within Children’s Social Care
- Respond to a wide range of enquiries including advice requests, safeguarding checks, referrals, and information queries
About You
- Experienced in Children’s Social Care, Early Help, or a related environment
- Skilled in delivering high‑quality customer service, advice, and information
- Confident handling complex and sensitive enquiries
- Able to analyse information and make sound decisions under pressure
- Strong communicators, both verbal and written, with a professional telephone manner
- Comfortable using a range of IT systems and databases
- Committed to safeguarding, equality, and excellent customer care
What You Will Demonstrate
- Work both independently and as part of a team
- Manage a varied and demanding workload
- Remain calm, empathetic, and solution‑focused in challenging situations
- A relevant qualification (or willingness to work towards one) is expected
- Right to work in the UK and willingness to provide supporting documentation; no sponsorship available for candidates without the Right to Work in the UK
- Enhanced DBS check will be required
- Office‑based role within Dudley’s Front Door service
Why Join Dudley
- Be part of an innovative Front Door model shaping how services are delivered
- Work within a supportive, multi‑agency environment
- Contribute to improving outcomes for children and families
- Opportunities for learning, development, and progression
Dudley Metropolitan Borough Council is committed to diversity and inclusion and to reducing bias in the recruitment process.
Front Door Advisor in Brierley Hill employer: WMJobs
Dudley Metropolitan Borough Council is an excellent employer for those seeking a meaningful career in Children’s Social Care. With a strong commitment to employee development, a supportive multi-agency work culture, and the opportunity to make a real difference in the lives of children and families, this role as a Front Door Advisor offers a rewarding experience in a collaborative environment. The council values diversity and inclusion, ensuring that all employees feel valued and empowered to grow within their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Front Door Advisor in Brierley Hill
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at WMJobs.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from WMJobs!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like WMJobs, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at WMJobs or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Front Door Advisor in Brierley Hill
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to WMJobs:Before hitting send, make sure to tailor your application specifically to WMJobs! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at WMJobs
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
