Business Support Officer – Virtual School
24 hours per week – Days of work are open to discussion to align personal preferences with operational needs.
Grade 4
£25,583 – £25,989 pro rata
We are looking for a dedicated and proactive Business Support Officer to join our Virtual School team. This is a varied and rewarding role, providing high-quality administrative, data and systems support that helps improve outcomes for children in care and previously looked‑after children.
As a key member of the team, you will be responsible for maintaining accurate records across a range of education and social care systems, supporting the coordination of training and events, monitoring key data and ensuring that information is accurate, timely and accessible. You will be the first point of contact for many enquiries and will work closely with schools, social workers, carers, education professionals and Virtual School staff.
What You Will Do
- Provide comprehensive business and administrative support to the Virtual School.
- Maintain and update information across a range of databases and systems.
- Monitor and process pupil movement, school placement and care status information.
- Coordinate training programmes, conferences and professional development events.
- Create and manage booking systems, communications, attendance records, and feedback processes.
- Respond to enquiries received via email, telephone and shared inboxes.
- Support the production and maintenance of education records and documentation.
- Liaise with schools, carers, social workers, partner agencies, and system providers to ensure information is accurate and up to date.
- Contribute to the continuous improvement of administrative processes and data quality.
Workplace Attendance: Working in the office 3+ days a week (pro‑rata) or onsite full time.
Dudley MBC is committed to diversity and inclusion and to improving bias in the recruitment process.
Business Support Officer - Virtual School in Brierley Hill employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
