At a Glance
- Tasks: Transform services and enhance customer experience through user research.
- Company: Birmingham City Council, dedicated to customer-focused improvements.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Join a Disability Confident Leader employer committed to diversity and inclusion.
- Why this job: Shape the future of customer experience in a collaborative environment.
- Qualifications: Experience as a User Researcher and a passion for positive outcomes.
The predicted salary is between 30000 - 35892 £ per year.
Join The Customer Experience Programme. Are you passionate about transforming services and putting customers at the heart of everything we do? We’re redesigning services, consolidating support functions, improving customer experience, driving channel shift, improving customer contact through several access channels and embedding a culture of continuous improvement. We’re committed to making every interaction with the council efficient, consistent, and customer-focused.
About You
You will have previous experience in a User Researcher role and be looking for your next exciting adventure! We’re looking for individuals who are collaborative, open-minded, and committed to delivering positive outcomes. If you’re ready to help shape the future of customer experience in Birmingham, we’d love to hear from you.
EEO & Inclusion
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
User Researcher in Birmingham employer: WMJobs
Birmingham City Council is an excellent employer for User Researchers, offering a collaborative and inclusive work culture that prioritises the transformation of customer services. With a commitment to employee development and a focus on continuous improvement, staff have the opportunity to make a meaningful impact in the community while enjoying a supportive environment that values diversity and innovation.
