At a Glance
- Tasks: Lead the Passenger Assistant service, ensuring safe and high-quality transport support for children.
- Company: Birmingham City Council, committed to diversity and inclusion.
- Benefits: Competitive salary, fixed-term contract, and a supportive work environment.
- Other info: Join a dynamic team focused on continuous improvement and community impact.
- Why this job: Make a real difference in children's lives while developing your leadership skills.
- Qualifications: Experience in service management and a passion for supporting young people.
The predicted salary is between 54495 - 64811 £ per year.
Grade 6 - £54,495-£64,811
Consultation grade - subject to formal evaluation under the Pay Equity Review
Fixed Term Contract
Working 36.5 hours per week
We are seeking an experienced and motivated Travel Passenger Lead to lead the Passenger Assistant service area and help ensure safe, reliable and high-quality support for children and young people who rely on transport services. This important leadership role is responsible for overseeing day‑to‑day service delivery, supporting staff performance, maintaining compliance with policies and procedures, and driving continuous improvement across the service.
Key responsibilities:
- Lead the Passenger Assistant service area, ensuring effective coordination of day‑to‑day operations and high standards of service delivery.
- Manage, support and develop staff, including performance management, supervision, attendance monitoring, coaching and promoting a positive team culture.
- Ensure that all service activity is delivered in line with safeguarding requirements, health and safety expectations, council policies and relevant legislation.
- Monitor service quality, identify areas for improvement and implement changes that strengthen performance, consistency and customer experience.
- Work collaboratively with internal teams, schools, families, contractors and other stakeholders to resolve issues and support effective service delivery.
- Support the development and review of operational procedures, guidance, training and service standards for Passenger Assistants.
- Oversee service records, reporting and documentation to ensure accuracy, compliance and effective decision‑making.
- Respond to complex queries, complaints and escalations in a professional, timely and solutions‑focused manner.
- Contribute to service planning, workforce organisation and continuous improvement activity.
- Promote an inclusive, respectful and child‑centred approach across all aspects of the service.
Employment & equality statement: Birmingham City Council is an accredited Disability Confident Leader employer and is committed to fostering an inclusive workforce. We encourage applications from people of all backgrounds and actively aim to promote diversity across all levels.
Travel Passenger Lead in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises the well-being of its employees and the communities they serve. As a Disability Confident Leader, the council fosters diversity and provides ample opportunities for professional growth and development, ensuring that every team member can thrive in their role while making a meaningful impact on the lives of children and young people. With a commitment to high-quality service delivery and continuous improvement, working here means being part of a dedicated team that values collaboration, respect, and a child-centred approach.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Passenger Lead in Birmingham
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like WMJobs.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by WMJobs. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Travel Passenger Lead in Birmingham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at WMJobs, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at WMJobs and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into WMJobs. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at WMJobs
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at WMJobs.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to WMJobs.
