Travel Demand Management (TDM) Schemes Officer in Birmingham

West Midlands Combined Authority (WMCA),

Major transport and infrastructure schemes are transforming the West Midlands, but they also bring challenges for the people and communities who rely on the network every day. We're looking for a Travel Demand Management (TDM) Schemes Officer to help minimise disruption, improve the customer experience and ensure people can continue to travel safely and efficiently while these projects are delivered.

Working as part of our collaborative and driven Network Resilience team, you'll support the planning and delivery of travel demand management and mitigation activities across a range of high-profile projects, including HS2, Sprint and other major engineering and infrastructure schemes. You'll work with local authorities, transport operators, national agencies and internal teams to develop practical solutions that reduce disruption and improve journey reliability.

This is a varied role that combines project coordination, stakeholder engagement and data-driven decision making. You'll translate transport planning information, modelling outputs and scheme intelligence into practical actions, coordinate partners, monitor progress and ensure the right mitigation measures are in place to support communities and businesses affected by planned works.

We're looking for someone who is organised, proactive and customer-focused, with excellent communication and collaboration skills. You'll be confident managing multiple priorities, building strong relationships with a wide range of stakeholders and working as part of a team to solve problems.

If you're looking for a role where your work will directly contribute to the development of the West Midlands and the experience of those who travel across it, we'd love to hear from you.

What You Will Be Doing

• Contribute to regional resilience planning, ensuring mitigations align with strategic objectives
• Utilise modelling scenarios, technical studies and transport planning inputs to ensure targeted interventions are intelligence‑led, evidence‑based and appropriately scaled
• Apply a customer first approach to solution/mitigation design
• Act as a key point of contact across scheme working groups, steering groups and project boards
• Ensure communication with relevant stakeholders is managed through appropriate teams
• Prepare reactive TDM responses to operational changes on the network
• Collaborate with behaviour change teams to deliver and sustain interventions for long‑term congestion reduction
• Analyse and interpret complex data sets
• Negotiate and influence stakeholders and scheme sponsors to secure funding contributions

What’s Essential

• Experience of developing or supporting the delivery of strategies to keep the region moving
• Experience of mobilising funded programmes and/or projects
• Experience of managing programmes and/or projects
• Experience of managing the requirements of multiple stakeholders with competing demands
• Experience of managing multiple priorities and deadlines
• Excellent written and verbal communication skills
• Excellent stakeholder management skills
• Excellent IT skills with the ability to produce written reports and presentations

Location.

The location for this role is 16 Summer Lane with at least 2-3 days a week spent in the office.

Salary And Benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest‑free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

• Collaborative – We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
• Driven – Focussed on impact – leading with clarity, care and courage to deliver meaningful results for the West Midlands.
• Inclusive – Every voice matters – we create belonging, fairness and psychological safety so everyone can thrive.
• Innovative – We think future and act smarter – embracing curiosity, creativity and continuous improvement to shape the future.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying.

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).