Tenancy Conditions Officer (Grade C)
Salary: £35,412 - £44,075 as per SCP 24 to 33
Working hours: 36.5 hours per week
Location: Birmingham City Council
Key Responsibilities
- Investigating housing disrepair, statutory nuisance and Awaab’s Law‑related cases involving Council housing stock.
- Analysing and interrogating technical reports, housing repairs records, inspection notes, damp and mould information, hazard records and case files.
- Preparing clear, accurate and well‑structured written responses, reports and case summaries to support legal, operational and statutory outcomes.
- Supporting the Council’s position on liability by reviewing evidence, identifying key issues and making evidence‑based recommendations.
- Representing Birmingham City Council at court as a lay witness when required.
- Acting as a professional point of contact for tenants, families, solicitors and internal/external stakeholders/Departments.
- Liaising closely with Legal Services, housing teams, repairs teams, contractors, surveyors, Awaab’s Law officers and external partners.
- Managing and progressing a caseload to ensure cases are driven through to timely resolution, with particular focus on statutory timescales, risk management and accurate record keeping.
- Escalating urgent housing condition concerns where appropriate, including matters involving serious hazards, damp and mould, access issues or tenant vulnerability.
- Raising and monitoring any works orders on NEC.
About you
- A strong understanding of housing repairs, building construction, damp and mould, housing hazards and disrepair issues.
- Experience handling complex cases, investigations or complaints in a regulated environment.
- Confident producing high‑quality written reports, case summaries and communications.
- Analytical, detail‑focused and able to work to tight deadlines.
- Comfortable working with legislation, statutory timescales, housing systems and technical information.
- Able to assess risk, prioritise urgent housing condition matters and escalate concerns appropriately.
- Able to build effective working relationships with a wide range of stakeholders.
- Confident dealing with sensitive tenant issues in a professional, fair and evidence‑led way.
Additional Information
This is an excellent opportunity to make a real difference to tenants’ lives while developing your experience within a high‑profile housing and legal service. The roles will provide exposure to complex housing condition matters, litigation processes, statutory housing duties and the Council’s response to Awaab’s Law.
Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing, retaining and developing all of our people.
Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
We are committed to safeguarding and promoting the welfare of our citizens and expect all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy · Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
