Technical Writer in Birmingham

West Midlands Combined Authority (WMCA) is looking for an experienced Technical Writer to shape how corporate systems are documented and understood. The role involves creating and maintaining high‑quality technical documentation that supports critical systems and informs technical design decisions across the organisation. This is a fixed‑term contract until 28 February 2027, based at 16 Summer Lane, Birmingham, B16 3SD, with at least two days per week in the office.

Responsibilities

• Produce high quality technical documentation to support critical systems.
• Research and gather technical information.
• Present and test understanding of technical documents to end users.
• Collaborate with developers, business analysts, infrastructure engineers and other technical specialists to ensure understanding.
• Maintain the central documentation repository and ensure alignment with industry and organisational standards.
• Shape and influence supplier‑provided materials, driving continuous improvements to documentation processes to enhance usability, accessibility and stakeholder experience.
• Use at least two of the following areas: Information and Data Management, Security, Application Management, ERP systems, CRM systems, Networking and Microsoft Solutions.
• Employ analytical mindset with strong problem‑solving skills.
• Build outstanding relationships with end users, exceeding expectations through excellent customer service, communication and presentation skills.

Essential Qualifications

• Experience communicating complex IT designs in business terms to internal and external decision makers.
• Identify opportunities, costs, issues and risks for business stakeholders and make recommendations.
• Effectively manage a technical documentation library and advise users across all user groups.
• Develop, own, deliver and support technical designs and documents for the WMCA.
• Translate business problems into technical designs and documents.
• Iteratively create technical documents aligning user needs with system requirements and organisational objectives.
• Document systems with managed levels of risk, manageable business and technical complexity and meaningful impact, using appropriate patterns.
• Ensure all key processes are documented, owned and embed a culture of continuous service improvement.

Location

16 Summer Lane, Birmingham, B16 3SD. At least two days a week required in the office.

Contract Details

Fixed Term Contract until 28 February 2027.

Right to Work

Proof of Right to Work in the UK will be required for all applicants before any employment offer can be confirmed. Non‑UK applicants (excluding Ireland) must hold a relevant Visa from the UK Visas and Immigration.

Equal Employment Opportunity

WMCA is an equal opportunity employer and encourages applications from all suitable candidates, including those with disabilities, diverse backgrounds, and those with previous convictions.

Salary and Benefits

• Salary ranges advertised; starting at the lowest advertised point.
• Potential year‑on‑year salary increases and progression opportunities.
• Local Government Pension Scheme.
• Shared Cost Additional Voluntary Contribution scheme.
• 28 days paid annual leave (option to purchase more) + statutory days.
• EV car benefit scheme.
• Healthcare plans.
• Discounted gym membership, will writing, mortgage advice.
• Option to buy bicycle, including e‑bikes and adapted pedal cycles at discounted rate.
• 3 days paid leave each year to volunteer.
• Interest‑free financing through SmartTech.
• Discounts with over 2,000 retailers; Costco membership availability through WMCA.
• Boundless unlocks unlimited entry to UK attractions and discounts.
• Eye Care Scheme offering free eye test and contribution to glasses.