At a Glance
- Tasks: Coordinate customer satisfaction surveys and drive service quality improvements.
- Company: Birmingham City Council, committed to inclusivity and development.
- Benefits: Rewarding role with opportunities for personal and professional growth.
- Other info: Join a supportive team focused on continuous improvement.
- Why this job: Make a real impact on IT service quality and customer satisfaction.
- Qualifications: Strong analytical skills and experience in service level management.
The predicted salary is between 30000 - 40000 £ per year.
Birmingham City Council is offering a rewarding position as a Service Level and Reporting Coordinator within the Digital and Technology Services team. The role is crucial for IT Service Level Reporting and improvements, driving service quality and analysis through effective management of Service Level Agreements.
The successful candidate will engage in various tasks including coordinating customer satisfaction surveys and support continual service improvements. This role prioritizes an inclusive work culture, fostering development opportunities for all team members.
Strategic Service Level & Reporting Specialist in Birmingham employer: WMJobs
Birmingham City Council is an excellent employer, offering a supportive and inclusive work culture that prioritises employee development and growth. As a Strategic Service Level & Reporting Specialist, you will have the opportunity to make a meaningful impact on IT service quality while enjoying a collaborative environment that values your contributions. With a focus on continual service improvements and customer satisfaction, this role provides a rewarding career path in a dynamic public sector setting.
