At a Glance
- Tasks: Manage agent schedules to optimise service levels and operational efficiency.
- Company: Join Birmingham City Council's dynamic Contact Centre team.
- Benefits: Competitive salary, supportive work environment, and commitment to safeguarding.
- Other info: Flexible 36.5 hours per week with opportunities for growth.
- Why this job: Be a key player in enhancing customer service and operational success.
- Qualifications: Experience in workforce management and proficiency with WFM tools required.
The predicted salary is between 28598 - 34434 € per year.
WMJobs in Birmingham is seeking a highly organised Resource Scheduler to join the Contact Centre team. You will manage agent schedules to ensure service levels and operational efficiency.
The ideal candidate has experience in workforce management and proficiency with WFM tools like Verint or NICE. Strong analytical and communication skills are essential.
This role requires 36.5 hours per week and offers a competitive salary between £28,598 and £34,434. Birmingham City Council is committed to safeguarding.
Strategic Resource Scheduler - Contact Centre Ops in Birmingham employer: WMJobs
Birmingham City Council is an excellent employer, offering a supportive work culture that values employee development and well-being. As a Resource Scheduler in the Contact Centre Ops, you will benefit from a competitive salary, flexible working hours, and opportunities for professional growth within a dynamic team dedicated to delivering exceptional service to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Resource Scheduler - Contact Centre Ops in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the contact centre industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for those interviews by brushing up on your WFM tools knowledge. If you’ve got experience with Verint or NICE, make sure you can talk about it confidently. We want you to showcase your analytical skills and how they can benefit the team!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We love seeing candidates who are proactive and genuinely interested in joining our team.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We keep an eye on applications that come directly from there, so make sure you’re putting your best foot forward when you hit that submit button!
We think you need these skills to ace Strategic Resource Scheduler - Contact Centre Ops in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in workforce management and any relevant tools like Verint or NICE. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical and communication prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Strategic Resource Scheduler role. Share specific examples of how you've managed schedules effectively in the past and how you can contribute to our team.
Showcase Your Organisational Skills:As a Resource Scheduler, organisation is key. In your application, give us a glimpse of how you stay organised and manage multiple tasks. Whether it’s through bullet points or a clear structure, make it easy for us to see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at WMJobs
✨Know Your WFM Tools
Make sure you brush up on your knowledge of workforce management tools like Verint or NICE. Be ready to discuss how you've used these tools in previous roles and how they can help improve operational efficiency in the Contact Centre.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think about times when you've used data to make scheduling decisions or improve service levels. This will demonstrate your capability to manage agent schedules effectively.
✨Communicate Clearly
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex scheduling scenarios, so being able to communicate your ideas effectively will set you apart.
✨Understand the Company’s Commitment
Familiarise yourself with Birmingham City Council's commitment to safeguarding. Be prepared to discuss how you can contribute to this mission through your role as a Resource Scheduler, ensuring that all operations align with their values.
