At a Glance
- Tasks: Support smooth transitions of digital services and ensure operational readiness.
- Company: Birmingham City Council, committed to user-centred services and community impact.
- Benefits: Competitive salary, training opportunities, and a great work-life balance.
- Other info: Inclusive workplace with opportunities for growth and collaboration.
- Why this job: Join a dynamic team making a real difference in citizens' lives.
- Qualifications: Experience in service transition and strong communication skills.
The predicted salary is between 35412 - 44075 £ per year.
Joining our team offers an exciting opportunity to work with individuals who share a passion for delivering user‑centred services. Your role will involve providing day‑to‑day operational support to ensure a smooth transition of new or modified digital, data, and technology services into or out of operational service support. Our main priority is to minimise disruptions and negative impacts on our customers, internal users, and digital, data, and technology services.
We are thrilled to be adopting a more efficient and flexible delivery approach as we progress towards a leaner, more agile system. Our focus on the user is central to our mission of designing products and services that effectively address real‑world issues. We are working collaboratively across multiple disciplines to co‑create, design, and implement services that positively impact the lives of Birmingham citizens.
What You Will Do
- Advise and guide programmes and projects on governance and control in the transition of new or modified services into operational service support, ensuring a timely and reliable transition.
- Assist the Service Transition Lead with process management and administrative duties, maintaining the integrity of the configuration management database (CMDB) and providing accurate and timely reporting to the Service Management team.
- Apply the service transition governance framework to ensure the provision of high‑quality products and services that meet business needs and are delivered to agreed service level agreements (SLAs), objectives and key performance indicators (KPIs).
- Contribute to the planning of integrated and sequenced service transition deliveries to ensure business objectives are met while considering change impact and people readiness.
- Support product and service transitions, including issue escalation and resolution, risk management, and dependency management.
- Attend and facilitate service transition meetings, highlighting risks and issues related to new/changed services and ensuring the programme/project takes responsibility and produces mitigation plans.
- Ensure service acceptance and operational readiness criteria are documented and up‑to‑date and collate criteria from impacted stakeholders.
- Collaborate with service managers to drive effective service delivery.
- Monitor service transactions and ensure they meet business needs and contractual obligations.
- Work with third‑party providers and service delivery partners to resolve residual risks.
- Attend service review meetings with suppliers and providers to ensure deployed releases meet business needs and analyse results.
- Promote and uphold the organization’s support and security policies and enforce procedures and processes.
We will support you with
- An environment that values curiosity, autonomy and working in the open.
- An engaged and supportive leadership with a clear vision.
- Training and development opportunities to help you progress and be the best you can be.
- An inclusive workplace committed to reflecting the public we serve.
- A benefit package designed to promote a great work life balance.
- Exposure to all digital and technology teams and services areas across the council.
Sponsorship
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Equal Opportunities and Rights
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Service Transition Coordinator in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer that prioritises a user-centred approach, fostering a collaborative and inclusive work culture. With a strong commitment to employee development, we offer extensive training opportunities and a supportive leadership team dedicated to helping you thrive in your role as a Service Transition Coordinator. Our focus on work-life balance and engagement ensures that you will be part of a dynamic environment that positively impacts the lives of Birmingham citizens.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Coordinator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WMJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WMJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Transition Coordinator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WMJobs:Your cover letter is your chance to shine! Tell us why you want to work at WMJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WMJobs!
How to prepare for a job interview at WMJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
