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For Companies At a Glance
- Tasks: Redesign services to enhance customer experience and drive continuous improvement.
- Company: Birmingham City Council, dedicated to excellent customer service.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Why this job: Join a dynamic team transforming services for the community until March 2026.
- Qualifications: Experience in user experience design and a passion for customer-centric solutions.
- Other info: Opportunity for career growth and to work with diverse teams.
The predicted salary is between 45091 - 53460 ÂŁ per year.
About the Role
Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme is offering exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council. This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We’re redesigning services, consolidating support functions, improving customer experience, driving channel shift, efficient customer contact through several access channels and embedding a culture of continuous improvement. Whether it’s through smarter use of data, more joined‑up services, or human‑centred design, we’re committed to making every interaction with the council efficient, consistent, and customer‑focused. This role is being offered on secondment basis until March 2026, providing a unique opportunity to contribute to high‑impact work while developing your skills and experience.
Key Responsibilities
- Redesign council services to improve customer experience.
- Consolidate support functions and drive channel shift for efficient customer contact.
- Embed a culture of continuous improvement across services.
- Use data insights to inform human‑centred design solutions.
- Collaborate with cross‑functional teams to deliver seamless, customer‑focused outcomes.
Application Requirements
Please upload an up‑to‑date CV via the attachments part of your application; applications without a CV will not be considered. Builder will contact you if further information is required.
Equal Opportunities
Birmingham City Council encourages applications from people of all backgrounds and aims to have a workforce that represents the communities we serve. We are an accredited Disability Confident Leader employer and are committed to employing, retaining and developing all of our people. We will use positive action to support us in achieving diverse shortlists where necessary. If you need reasonable adjustments, additional support, or have accessibility needs, please let us know and we will accommodate you throughout the recruitment journey.
Compliance
Proof of Right to work in the UK will be required for all applicants, and a Disclosure and Barring Service (DBS) check will be undertaken. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
For any informal enquiries please contact: Resourcing@birmingham.gov.uk.
Senior User Experience/Content Designer - 3 months in Birmingham employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Experience/Content Designer - 3 months in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that focus on customer experience and human-centred design. This will make you stand out when you apply through our website.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user experience design. Think about how you can demonstrate your passion for improving customer services.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Senior User Experience/Content Designer - 3 months in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up-to-date and tailored to the Senior User Experience/Content Designer role. Highlight your experience in redesigning services and improving customer experience, as these are key aspects of the job.
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them in real-life scenarios. Use examples that demonstrate your ability to collaborate with cross-functional teams and drive continuous improvement.
Be Clear and Concise: When writing your application, keep it clear and concise. We want to see your passion for customer-focused design, but we also appreciate brevity. Make every word count!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at WMJobs
✨Know Your User-Centred Design Principles
Make sure you brush up on your user-centred design principles before the interview. Be ready to discuss how you've applied these in past projects, especially in redesigning services to enhance customer experience. This will show that you understand the core of what the role is about.
✨Showcase Your Data-Driven Approach
Prepare examples of how you've used data insights to inform your design decisions. Whether it's through user feedback or analytics, demonstrating a data-driven mindset will resonate well with the interviewers, as they are keen on improving services based on solid evidence.
✨Collaborate Like a Pro
Since this role involves working with cross-functional teams, be ready to share experiences where collaboration led to successful outcomes. Highlight your communication skills and how you’ve facilitated teamwork to achieve customer-focused results.
✨Embrace Continuous Improvement
Talk about your commitment to continuous improvement in your work. Share specific instances where you’ve identified areas for enhancement and implemented changes that positively impacted user experience. This aligns perfectly with the council's ambition to embed a culture of ongoing development.
