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- Tasks: Redesign services to enhance customer experience and drive continuous improvement.
- Company: Birmingham City Council, dedicated to excellent customer service.
- Benefits: Competitive salary, secondment opportunity until 2026, and skill development.
- Why this job: Make a real impact on community services while growing your career.
- Qualifications: Experience in user experience design and collaboration with diverse teams.
- Other info: Join a dynamic team committed to transforming public services.
The predicted salary is between 45091 - 53460 ÂŁ per year.
Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme is offering exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council. This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We’re redesigning services, consolidating support functions, improving customer experience, driving channel shift, efficient customer contact through several access channels and embedding a culture of continuous improvement. Whether it’s through smarter use of data, more joined‑up services, or human‑centred design, we’re committed to making every interaction with the council efficient, consistent, and customer‑focused.
This role is being offered on secondment basis until March 2026, providing a unique opportunity to contribute to high‑impact work while developing your skills and experience. Please note that extensions to these secondments are subject to future Improvement Recovery Plan (IRP) funding.
Key Responsibilities- Redesign council services to improve customer experience.
- Consolidate support functions and drive channel shift for efficient customer contact.
- Embed a culture of continuous improvement across services.
- Use data insights to inform human‑centred design solutions.
- Collaborate with cross‑functional teams to deliver seamless, customer‑focused outcomes.
Please upload an up‑to‑date CV via the attachments part of your application; applications without a CV will not be considered.
Equal OpportunitiesBirmingham City Council encourages applications from people of all backgrounds and aims to have a workforce that represents the communities we serve. We are an accredited Disability Confident Leader employer and are committed to employing, retaining and developing all of our people. We will use positive action to support us in achieving diverse shortlists where necessary. If you need reasonable adjustments, additional support, or have accessibility needs, please let us know and we will accommodate you throughout the recruitment journey.
ComplianceProof of Right to work in the UK will be required for all applicants, and a Disclosure and Barring Service (DBS) check will be undertaken. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Senior User Experience/Content Designer in Birmingham employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Experience/Content Designer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in user experience and content design. We recommend showcasing projects that demonstrate your ability to improve customer experiences, as this will resonate with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user experience design. We suggest doing mock interviews with friends or mentors to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in customer experience.
We think you need these skills to ace Senior User Experience/Content Designer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior User Experience/Content Designer role. Highlight relevant experience and skills that align with the job description, especially around customer experience and human-centred design.
Showcase Your Passion: In your application, let us see your passion for transforming services and improving customer experiences. Share examples of how you've put customers at the heart of your work in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We want to understand your experience and ideas without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at WMJobs
✨Know Your User Experience Principles
Make sure you brush up on key user experience principles and methodologies. Be ready to discuss how you've applied these in past projects, especially in redesigning services or improving customer experiences.
✨Showcase Your Data-Driven Approach
Prepare examples of how you've used data insights to inform your design decisions. This role is all about human-centred design, so be ready to explain how data has shaped your understanding of user needs.
✨Collaborate Like a Pro
Since this position involves working with cross-functional teams, think of specific instances where you've successfully collaborated with others. Highlight your communication skills and how you ensure everyone is aligned towards a common goal.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've embedded a culture of continuous improvement in your previous roles. Share examples of how you've iterated on designs based on feedback and how that led to better outcomes for users.
