At a Glance
- Tasks: Monitor and analyse service provider performance to enhance contract delivery.
- Company: Join Birmingham City Council, a leader in community service and development.
- Benefits: Enjoy 30 days holiday, pension contributions, and discounts on 800+ brands.
- Other info: Be part of a supportive team committed to equality and professional growth.
- Why this job: Make a real difference in public service while developing your analytical skills.
- Qualifications: Relevant qualifications in data analysis and experience in service contract management.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Monitor and analyse service provider performance against contractual requirements.
- Produce performance reports and management information to support contract management and payment processes.
- Identify trends, risks, and opportunities for service improvement.
- Support audits, data verification, and compliance activities.
- Work collaboratively with service providers, stakeholders, and colleagues across the council to ensure effective contract delivery.
About You:
- Hold a relevant professional qualification or an equivalent level of expertise and experience in analysing data.
- Have extensive knowledge of highway maintenance and management services, including the council’s statutory highway obligations.
- Demonstrate a good understanding of service contract management, ideally within highways maintenance and management.
- Show experience of performance reporting, analysis, and compliance monitoring.
- Be able to interpret financial, statistical, and technical information to support decision-making.
- Possess strong communication and relationship‑building skills.
- Have advanced IT skills, particularly in Excel, with the ability to analyse data and improve processes.
What We Offer In Return:
- Membership of the West Midlands Pension Fund – with generous employer contributions.
- Enhanced Holiday Entitlement – 30 days, increasing with length of service.
- The My Rewards Scheme – access to 800+ brands providing discounts and savings.
- Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health.
Equal Opportunities and Legal Requirements:
We are an accredited Disability Confident Leader employer and are committed to employing, retaining and developing all of our people. We provide reasonable adjustments and support throughout the recruitment journey. A Disclosure and Barring Service (DBS) check will be undertaken. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements. Sponsorship is not available for this post.
Senior Performance Officer (FTC) in Birmingham employer: WMJobs
Birmingham City Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as enhanced holiday entitlement, membership in the West Midlands Pension Fund, and access to a wide range of discounts through the My Rewards Scheme, employees are encouraged to thrive both personally and professionally in a collaborative environment focused on service improvement and community welfare.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance Officer (FTC) in Birmingham
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like WMJobs looking for candidates who are engaged and informed.
We think you need these skills to ace Senior Performance Officer (FTC) in Birmingham
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at WMJobs. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at WMJobs
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with WMJobs’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
