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- Tasks: Provide expert advice and resolve enquiries in a dynamic housing support environment.
- Company: Join Birmingham City Council, a Living Wage Employer committed to community welfare.
- Benefits: Competitive salary, hybrid working, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while developing your problem-solving skills.
- Qualifications: Customer-focused mindset, analytical thinking, and strong communication skills required.
- Other info: Permanent role with excellent career growth and a supportive team culture.
The predicted salary is between 24600 - 28600 £ per year.
An opportunity to join the Resolution Service Team within Birmingham City Council's Housing Solutions & Support Service as a Resolution Champion. You will be providing expert advice, resolving enquiries and investigating matters to a resolution. The Resolution Service Team responds to enquiries to the Housing Solutions & Support Service whilst providing support with service delivery, complaints, members enquiries, LGSCO, legal matters, subject access and freedom of information requests.
You will be holding a caseload of your own working to strict deadlines, delivering the majority by written responses that provide solutions or prevent the risk of escalation to a wide range of internal and external stakeholders. To be successful in this role you will need to be customer focused, proactive, an analytical thinker with logical reasoning, a problem-solving mindset, have attention to detail, make data-driven decisions and use critical thinking. You will need excellent communication, organisational and IT skills and the ability to manage a caseload with conflicting priorities.
Experience of homelessness, temporary accommodation, housing allocations, the relevant legislation and guidance will be an advantage. This is a permanent role, working 36.5 hours per week on a hybrid basis.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
Resolution Champion in Birmingham employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Champion in Birmingham
✨Tip Number 1
Get to know the Birmingham City Council inside out! Research their values, mission, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being a Resolution Champion.
✨Tip Number 2
Practice your communication skills! As a Resolution Champion, you'll need to convey complex information clearly. Try role-playing scenarios with friends or family to get comfortable with explaining housing solutions and resolving enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows you're proactive!
✨Tip Number 4
Don't forget to apply through our website! Make sure your CV and Supporting Statement highlight your problem-solving skills and experience in housing matters. This is your chance to shine, so make it count!
We think you need these skills to ace Resolution Champion in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resolution Champion role. Highlight relevant experience, especially in housing solutions and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Supporting Statement: Your Supporting Statement is your chance to shine! Use it to explain how your personal qualities and experiences make you a great fit for the role. Keep it concise and focused on the criteria mentioned in the job description.
Showcase Your Problem-Solving Skills: Since this role involves resolving enquiries and investigating matters, be sure to include examples of how you've successfully tackled challenges in the past. We love seeing analytical thinkers in action!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure we receive all your documents, including your CV and Supporting Statement. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on the relevant legislation and guidance related to housing solutions. Familiarise yourself with common issues like homelessness and temporary accommodation, as this will show your understanding of the role and impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved conflicts or complex enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking and logical reasoning.
✨Communicate Clearly
Since the role involves a lot of written communication, practice articulating your thoughts clearly and concisely. During the interview, focus on being direct and ensuring your points are easy to understand, which reflects your ability to manage a caseload effectively.
✨Tailor Your Supporting Statement
Your supporting statement is crucial! Make sure it aligns with the job description and highlights how your personal qualities and skills make you a great fit for the Resolution Champion role. Keep it within the word limit and ensure it’s well-structured.