People Administrator in Birmingham

West Midlands Combined Authority (WMCA) is seeking an experienced People Administrator to deliver efficient, high-quality transactional and administrative support through our Fresh Service ticketing system. You will be the first point of contact for onboarding, employee lifecycle administration, and day-to-day People queries, ensuring requests are managed accurately and resolved in a timely manner. Please note that this is a 12 month Fixed Term Contract.

What You Will Be Doing

• Promote and support the implementation, set up and roll out of BW self-service for managers and employees.
• Act as a Super User for BW system and respond to system user queries from self-service users and new starters.
• Manage Fresh Service tickets ensuring appropriate action is taken, including escalating to the People Advisors or other members of the People & Culture Services Team in line with service level agreements.
• Manage and organise the new starters Welcome sessions for employees and contingent workers, ensuring individuals can access information and understand new starter requirements.
• Support the People Advisors in sickness absence and probation management to ensure appropriate action is taken by managers.
• Liaise with People & Culture Service colleagues, ensuring the Service Centre is seen as the centre of HR transactional and administrative knowledge.
• Produce accurate documentation to cover all stages of the employee lifecycle in a timely way, ensuring they are distributed and filed appropriately.
• Manage the pre-employment checks for new starters, ensuring all policy and legal requirements are met.
• Take minutes at formal HR meetings and hearings, ensuring accuracy and a timely turnaround.

What’s Essential

• Experience of working in an HR Service Centre providing transactional services across the employee lifecycle.
• Experience of providing a responsive customer service through online services.
• Experience using HR systems, including data input and management.
• Experience in working in a fast-paced office environment as part of a service-oriented team.
• Generalist HR knowledge at the transactional and administrative level.
• Good knowledge of MS Office and SharePoint.
• Able to produce accurate and concise documentation within given service level agreements/timeframe.
• Able to prioritise and work effectively as part of a fast-paced team.
• Able to make decisions effectively, using either own knowledge and available data.
• Able to communicate effectively with managers and employees at all levels.
• Ability to work on own initiative.
• Good organisational and interpersonal skills.
• Excellent attention to detail.
• Desire to learn and develop.
• Minimum Level 3 qualification.

Location

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

How to apply

Applying for a role with WMCA is straightforward. Follow these steps to get started:

• Create your Careers Account. Register with your name, email address, and a password.
• Build your Profile. Upload your CV to help populate your career and education details.
• Write your Supporting Statement. Make sure to address each of the required essential criteria.
• Submit your application. Do one final check and once complete, click submit.

Anonymised Applications

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

Reasonable adjustments

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk).

Salary And Benefits

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme.
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme.
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology.
• Discounted shopping with over 2,000 big-name retailers.
• Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it’s needed most. What you do really matters.

Creating an inclusive workplace

WMCA holds diversity accreditations and is committed to interviewing applicants with disabilities who meet all the essential role criteria. We encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don’t fit the traditional "perfect candidate" mould. We gladly consider part-time, flexible, and job share arrangements, so please don’t let these factors deter you from applying.

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).