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- Tasks: Investigate complaints and ensure compliance across licensed premises in Birmingham.
- Company: Birmingham City Council, a leader in community safety and licensing enforcement.
- Benefits: Competitive salary, flexible working options, and commitment to professional development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in investigations, strong communication skills, and a full UK driving licence.
- Other info: Join a supportive team dedicated to maintaining high standards of licensing.
The predicted salary is between 30000 - 36000 £ per year.
Grade C - £35,412 - £41,771
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Do you have experience of investigating complaints? Can you remain calm and professional when dealing with challenging situations? We are looking for a proactive and dedicated Licensing Enforcement Officer to support investigations, compliance checks, and enforcement activities across licensed premises in the city. This is a varied and rewarding role where you’ll work closely with businesses, the public, and partner agencies to uphold licensing standards.
What You’ll Do
- Conduct visits to licensed premises to ensure compliance and provide advice on best practice.
- Investigate complaints and requests for assistance, gathering evidence and preparing reports.
- Take statements, attend court hearings, and participate in enforcement exercises (including evening/night work).
- Respond to enquiries and maintain accurate records on departmental systems.
- Contribute to team meetings, reports, and statistics to support service delivery.
What We’re Looking For
- A Professional Licensing Practitioner Qualification (PLPQ) and/or equivalent enforcement experience.
- A Full UK driving licence and access to a vehicle.
- Experience of working with the public and handling complaints including investigative skills (e.g., interviews, evidence gathering).
- Knowledge of legal requirements during investigations.
- Competent in using computer systems.
- Strong written and verbal communication.
- Ability to produce detailed reports.
- Confident working under pressure and using initiative.
- Team player who can also work independently.
- Comfortable attending court and giving evidence.
Ready to make a difference? Apply today and help us maintain high standards of licensing enforcement across Birmingham.
Additional Information
Please upload your up-to-date CV via the attachments part of your application; this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquiries please contact: Resourcing@birmingham.gov.uk
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Licensing Enforcement Officer in Birmingham employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing Enforcement Officer in Birmingham
✨Tip Number 1
Get to know the ins and outs of the Licensing Enforcement Officer role. Research what it takes to investigate complaints and handle challenging situations. This will help you speak confidently about your experience during interviews.
✨Tip Number 2
Practice your communication skills! Whether it's verbal or written, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable discussing your qualifications.
✨Tip Number 3
Network like a pro! Connect with professionals in the licensing field on platforms like LinkedIn. Engaging with others can lead to valuable insights and even job leads that might not be advertised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and dedicated to making a difference in licensing enforcement.
We think you need these skills to ace Licensing Enforcement Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in investigations and compliance checks. We want to see how your skills match the role of a Licensing Enforcement Officer, so don’t hold back!
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Whether it’s through your cover letter or CV, let us see how you can convey information clearly and effectively.
Be Professional and Personable: When writing your application, keep a professional tone but don’t forget to show your personality! We’re looking for someone who can handle challenging situations calmly, so let that shine through in your writing.
Follow Application Instructions: Don’t forget to attach your up-to-date CV as required! We can’t consider applications without it, so double-check that you’ve included everything we need before hitting send. Apply through our website for a smooth process!
How to prepare for a job interview at WMJobs
✨Know Your Licensing Laws
Familiarise yourself with the relevant licensing laws and regulations before the interview. This will not only show your commitment to the role but also help you answer questions confidently about compliance and enforcement.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with complaints or conducting investigations. Think of examples from your past experience where you successfully navigated similar challenges and be ready to discuss them in detail.
✨Showcase Your Communication Skills
As a Licensing Enforcement Officer, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief summary of your experience that highlights your ability to work with the public and handle complaints effectively.
✨Demonstrate Your Team Spirit
While the role requires independence, teamwork is equally important. Be prepared to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to team meetings or supported colleagues in achieving common goals.
