At a Glance
- Tasks: Lead service design and continuous improvement in a dynamic digital environment.
- Company: Join Birmingham City Council, a leading local authority committed to innovation.
- Benefits: Competitive salary, work-life balance, training opportunities, and an inclusive workplace.
- Other info: Be part of a culture that values curiosity and collaboration.
- Why this job: Make a real impact on digital services while growing your career in a supportive team.
- Qualifications: Experience in IT service design and strong relationship-building skills required.
The predicted salary is between 54495 - 64811 £ per year.
This is an opportunity to lead service design and continuous improvement activity across a complex digital and technology environment. Birmingham City Council is looking for an IT Service Design & Improvement Lead to help shape how digital and technology services are designed, delivered, and continually improved.
The postholder will play a key role in shaping service strategy, service design and continual improvement activity across Digital and Technology Services. The role will lead the development of secure, resilient and user‑focused services, while supporting the organisation to respond effectively to changing business requirements. The Service Design and Improvement team works collaboratively across Digital and Technology Services and with wider stakeholders to support service development, service readiness and continual improvement.
Key Responsibilities- Lead service design and continual improvement activity across digital and technology services.
- Shape service strategy, standards, and governance so new and changed services are secure, resilient, and fit for purpose.
- Work with stakeholders, suppliers, and delivery teams to improve service performance, readiness, and value.
- Drive the development of service measures, reporting, and insight to support better decisions and stronger outcomes.
- Maintain and improve the service catalogue, service documentation, and supporting processes as the organisation evolves.
- Provide leadership and oversight for service design, service readiness, and continual improvement across a complex environment.
- Ensure new or changed services are supported by clear measures, robust processes, and effective operational handover.
- Use data, insight, and stakeholder feedback to identify improvement opportunities and turn them into practical change.
- Build strong relationships across delivery teams, support functions, and third‑party providers to resolve issues and improve outcomes.
- Support service improvements linked to major programmes, organisational change, and evolving business priorities.
- Champion a high‑trust, inclusive culture and help create an environment where people and services can thrive.
We will support you with an environment that values curiosity, autonomy and working in the open. An engaged and supportive leadership with a clear vision. Training and development opportunities to help you progress and be the best you can be. An inclusive workplace committed to reflecting the public we serve. A benefit package designed to promote a great work life balance. Exposure to all digital and technology teams and services areas across the council.
Person Specification- Substantial experience of IT service design, service management or continual service improvement within a large or complex organisation.
- The ability to balance strategic thinking with practical delivery, translating service issues into clear and workable solutions.
- Experience of working effectively across technical and non-technical teams, with the ability to influence stakeholders and build strong professional relationships.
- The ability to operate effectively within a changing environment and to support service development in line with organisational priorities.
- A commitment to continuous improvement, collaboration and public service outcomes.
This is an opportunity to make a significant contribution to the development of digital and technology services within one of the UK’s largest local authorities. The successful candidate will join a service with a clear improvement agenda and will have the opportunity to influence how services develop over time, while building their own experience within a collaborative and supportive environment. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
IT Service Design & Improvement Lead in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer, offering a collaborative and inclusive work culture that values curiosity and autonomy. As an IT Service Design & Improvement Lead, you will have access to extensive training and development opportunities, enabling you to grow your career while making a meaningful impact on digital and technology services within one of the UK's largest local authorities. With a strong commitment to employee well-being and a supportive leadership team, this role provides a unique chance to shape service strategies in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Design & Improvement Lead in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what WMJobs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges WMJobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at WMJobs!
✨Direct Apply to WMJobs
Let's not forget to apply directly through the WMJobs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Design & Improvement Lead in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WMJobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WMJobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WMJobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
