At a Glance
- Tasks: Maximise income collection and support residents in Temporary Accommodation.
- Company: Birmingham City Council, committed to community welfare and service excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a newly developing team with exciting opportunities for service transformation.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic team.
- Qualifications: Experience in income collection and strong communication skills required.
The predicted salary is between 28598 - 34434 £ per year.
Birmingham City Council is seeking an Income Officer for Temporary Accommodation. The role involves working 36.5 hours per week within the Income Team in Temporary Accommodation, which has transitioned into the Rents Service within Finance.
The primary responsibility of the Temporary Accommodation Income Officer is to maximise income collection and recover arrears in accordance with appropriate legislation, policy, procedures, and service standards.
Key Responsibilities:
- Manage and monitor Temporary Accommodation charge accounts to ensure timely payments.
- Identify and pursue arrears, negotiating repayment plans.
- Conduct financial assessments and income calculations.
- Liaise with residents providing advice and support on financial matters, benefit entitlement, and income-related issues.
- Liaise with external agencies and support services to assist residents.
- Maintain accurate records and prepare reports on income and arrears.
- Work collaboratively alongside peers and managers to improve collection rates.
- Focus on a right first, on time every time approach for income and arrears case management.
- Use multiple computer systems to process requests and produce management or audit information.
- Manage and process occupation charges for temporary accommodation properties.
- Carry out activities that lead to outcomes for temporary accommodation occupants; deliver financial and digital inclusion and benefit take-up to maximise income.
- Assist with the preparation and presentation of statistical information and written reports on team performance.
Key Requirements:
- Previous experience in income collection, maximisation, and arrears management.
- Strong communication and negotiation skills.
- Ability to work independently and as part of a team.
- Knowledge of relevant housing legislation, housing benefit, and welfare reform.
- Excellent organisational and time-management skills.
- Proficiency in using housing management software and Microsoft Office.
This position requires the successful candidate to recognise the needs of the Council to maximise income while maintaining obligations to vulnerable citizens. The ideal candidate will be experienced in income maximisation and debt recovery within a social housing setting.
Applicants must upload an up-to-date CV as this is required for shortlisting. Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining, and developing all of its people.
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants before any employment offer can be confirmed. Sponsorship is not available for this post.
Income Officer – Temporary Accommodation in Birmingham employer: WMJobs
Birmingham City Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees and the community. As part of the Income Team in Temporary Accommodation, you will have the opportunity to make a meaningful impact while benefiting from professional development and a commitment to inclusivity. With a focus on service excellence and transformation, this role provides a unique chance to shape the future of income collection and support vulnerable citizens in Birmingham.
