At a Glance
- Tasks: Support ICT systems and help resolve tech issues in schools across the Midlands.
- Company: Join E-ACT, a forward-thinking academy trust focused on community and education.
- Benefits: Enjoy 31 days of leave, a pension scheme, and professional development opportunities.
- Other info: Be part of a people-first culture that values collaboration and personal growth.
- Why this job: Make a difference in education while growing your tech skills in a supportive environment.
- Qualifications: Recognised ICT qualification or equivalent experience with software and hardware.
The predicted salary is between 28598 - 30518 £ per year.
Location: Predominantly based at E-ACT Heartlands Academy with regular travel to other Midlands academies.
Key Responsibilities
- Operating the ICT Helpdesk effectively and responding to/resolving calls within agreed timescales.
- Providing support for ICT queries with escalation to third party suppliers when necessary.
- Assist with the maintenance of ICT hardware and equipment to the required levels including repair where appropriate.
- Maintain the detailed inventory and asset register for all hardware, software, cabling, consumables and system diagrams.
- Assist with the day to day running of the network.
Pay Range
SCP 12 - 16 £28,598 - £30,518
Hours
37 hours per week, 52 weeks per year
Employment Type
Permanent
Qualifications and Skills
- Recognised ICT qualification or equivalent demonstrable experience.
- Knowledge of software and hardware e.g., Microsoft Office, networking software, modems, internet, etc.
- Knowledge of server operating systems and infrastructure.
- Experience of supporting ICT networks and systems including SIMS, internet, intranet and web technologies.
- Experience of fault identification and resolution on ICT systems.
Benefits
- Financial & Lifestyle: Defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, 31 days of annual leave, and Cycle to Work scheme.
- Professional Growth & Development: Tailored INSET days, high-quality CPD opportunities, automatic TLR progression, structured 9-point pay scale (M1 – UPS3), and full TLR payments for part-time colleagues.
- Culture & Wellbeing: People‑first culture, Wisdom app, free Employee Assistance Programme with counselling and financial advice, and collaborative learning environment.
E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
Hub ICT Technician - Midlands in Birmingham employer: WMJobs
E-ACT is an exceptional employer, offering a supportive and people-first culture that prioritises employee wellbeing and professional growth. With tailored development opportunities, a structured pay scale, and generous benefits including a defined benefit pension scheme and 31 days of annual leave, working as a Hub ICT Technician in the Midlands provides a rewarding environment for those passionate about technology and education.
StudySmarter Expert Advice🤫
We think this is how you could land Hub ICT Technician - Midlands in Birmingham
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Create a personal project or case study relevant to the challenges WMJobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Hub ICT Technician - Midlands in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WMJobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WMJobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WMJobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
