At a Glance
- Tasks: Lead a team to deliver essential housing support and prevent homelessness.
- Company: Join Birmingham City Council, a forward-thinking organisation making a real difference.
- Benefits: Flexible working, generous pension scheme, and professional development opportunities.
- Other info: Be part of a collaborative environment focused on innovation and customer outcomes.
- Why this job: Make a meaningful impact on vulnerable residents' lives and shape housing support services.
- Qualifications: Experience in managing housing services and strong leadership skills required.
The predicted salary is between 45091 - 53460 £ per year.
We are looking for an experienced and passionate Housing Solution & Support Caseworker Manager to help lead the delivery of Birmingham's homelessness prevention and housing support services. This is a key leadership role within the Housing Solution & Support Service, responsible for supporting the day-to-day management of a large frontline team delivering housing advice, homelessness prevention, statutory homelessness services and tenancy sustainment support. You will play a critical role in ensuring vulnerable residents receive high-quality, customer-focused support that helps prevent homelessness and secures positive housing outcomes. Working closely with the Strategic Lead, you will drive service performance, develop staff capability, oversee complex casework and contribute to the continuous improvement of services that make a real difference to people's lives.
What You’ll Be Doing
- Leading, motivating and developing frontline teams delivering homelessness prevention and housing support services.
- Ensuring high-quality case management, statutory decision‑making and housing advice is delivered within legislative requirements and performance targets.
- Monitoring service performance and using data, insight and outcomes to drive continuous improvement.
- Supporting the development of innovative housing solutions that reduce homelessness and improve customer experiences.
- Building effective partnerships with internal services, voluntary organisations, housing providers and statutory agencies.
- Managing complex complaints, member enquiries, reviews and escalated customer cases.
- Deputising for the Strategic Lead and representing the service at multi‑agency meetings, forums and court proceedings where required.
About You
We are looking for a strong operational leader with significant experience managing frontline housing or homelessness services and delivering positive outcomes for customers with complex needs. You will bring:
- Experience leading teams within a performance‑driven environment and delivering high‑quality customer services.
- Extensive knowledge of homelessness legislation, housing law and statutory duties.
- Strong case management and decision‑making skills, including experience managing complex and sensitive cases.
- The ability to analyse performance information and use data to improve services and outcomes.
- Excellent communication, influencing and stakeholder management skills.
- Experience developing effective partnerships across multiple organisations and agencies.
- The resilience and leadership capability to manage change, performance and competing priorities.
Why Join Us?
- Play a leading role in tackling homelessness and supporting some of Birmingham’s most vulnerable residents.
- Manage and develop a dedicated team delivering essential frontline services.
- Influence service improvement, policy development and new approaches to homelessness prevention.
- Work across a wide network of partners, agencies and housing professionals.
- Access ongoing professional development and leadership opportunities.
- Be part of a service committed to innovation, collaboration and customer‑focused outcomes.
- Help shape the future of housing support services in one of the UK’s largest local authorities.
What We Offer
In return, you’ll join a forward‑thinking organisation committed to creating positive outcomes for residents and communities across Birmingham. You’ll benefit from flexible working opportunities, a generous local government pension scheme, professional development support and the opportunity to make a meaningful impact every day. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Housing Solutions Casework Manager in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer dedicated to making a meaningful impact in the community by tackling homelessness and supporting vulnerable residents. With a strong focus on professional development, flexible working opportunities, and a commitment to innovation and collaboration, employees are empowered to lead and influence positive change within one of the UK's largest local authorities. Join us to be part of a forward-thinking organisation that values diversity and is committed to creating equitable outcomes for all.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solutions Casework Manager in Birmingham
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by WMJobs.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like WMJobs.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at WMJobs.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at WMJobs. Apply directly through us to stand out!
We think you need these skills to ace Housing Solutions Casework Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of WMJobs. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Solutions Casework Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at WMJobs
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of WMJobs. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
