At a Glance
- Tasks: Support individuals facing homelessness with expert advice and solutions.
- Company: Join Birmingham City Council's dedicated Homelessness Services team.
- Benefits: Competitive salary, flexible working, and a supportive environment.
- Other info: Hybrid working role with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and attention to detail; training provided.
The predicted salary is between 28598 - 34434 £ per year.
Birmingham City Council is recruiting for Housing Solutions and Support Caseworkers to join the team within Homelessness Services. Homelessness services are a great place to work, where you can actually make a positive difference to people's lives by early support and guidance to prevent it.
The successful candidates will be required to be flexible in their working, and good communicators in all formats. This is a challenging role in a highly pressured environment at a time of significant change. The role may involve co-location with other agencies to make sure that as many people as possible are able to access our service.
This role's key function is the day-to-day operation of the Housing Solution & Support Case Worker Service. The role is key in the interview and assessment of those citizens who approach the City Council and who are homeless or at risk of homelessness. You will have great interpersonal skills and the ability to communicate with people who can be very stressed and anxious and remain calm to understand their issues and provide them with the necessary advice within a legal framework.
You will also have to record that interaction accurately and in detail on an IT system which records all your interventions on the customer's behalf to prevent their homelessness. You will be expected to deliver expert housing advice and solutions; conduct thorough assessments and investigations; make referrals to other local authorities and support agencies; deliver high quality case management; and make informed homeless decisions within statutory guidelines.
Who we are looking for:
- Great communication skills, verbal and written
- Attention to detail
- Confident in their use of systems and databases
- Knowledge of working within social housing and homelessness, with training provided for those with experience in another social or person-facing field
This is a hybrid working role and onsite attendance is subject to service needs. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
A Disclosure and Barring Service (DBS) check will be undertaken. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Housing Solution & Support Caseworker in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer, offering a rewarding opportunity for Housing Solutions and Support Caseworkers to make a tangible impact in the community. With a strong commitment to employee development and a supportive work culture, staff benefit from flexible working arrangements and comprehensive training, ensuring they are well-equipped to handle the challenges of homelessness services. As an accredited Disability Confident Leader, the council prioritises inclusivity and provides a positive recruitment journey, making it an ideal workplace for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solution & Support Caseworker in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to homelessness services. Think about your past experiences and how they relate to the role of a Housing Solution & Support Caseworker. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise in your responses. Remember, this role requires great interpersonal skills, so demonstrate your ability to remain calm and supportive, even under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re committed to making your recruitment journey as smooth as possible, so let us know if you need any support along the way.
We think you need these skills to ace Housing Solution & Support Caseworker in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Housing Solution & Support Caseworker. We want to see how you can make a positive difference in people's lives, so don’t hold back!
Show Off Your Communication Skills:Since this role requires great communication skills, be sure to showcase your verbal and written abilities in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in stressful situations.
Attention to Detail is Key:Pay close attention to the details in your application. This means checking for typos, ensuring all required information is included, and accurately reflecting your experiences. We appreciate candidates who take the time to get it right!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the necessary information there to help you along the way!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness services and the legal frameworks surrounding them. Familiarise yourself with Birmingham City Council's approach to housing solutions, as this will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and calmly. You might be asked to handle a mock scenario during the interview, so think about how you would communicate effectively with someone who is stressed or anxious.
✨Demonstrate Attention to Detail
Be prepared to discuss examples from your past experiences where attention to detail was crucial. Whether it’s recording interactions accurately or conducting thorough assessments, showing that you can manage details under pressure will be key.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you. Consider asking about the challenges the team currently faces or how they measure success in their roles.
