At a Glance
- Tasks: Support homelessness services and assist customers in accessing the right support.
- Company: Join Birmingham City Council, a leader in community support and development.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Be part of a supportive team dedicated to improving community welfare.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, organisational skills, and customer service experience required.
Birmingham City Council are looking for organised and customer‑focused individuals to join the Housing Solutions and Support Service as Assistants. This is an important support role where you will help deliver effective homelessness services, ensuring customers are directed to the right support at the right time. This role sits within a key frontline function in the service: Supported Housing. You will contribute to the oversight and development of commissioned services, ensuring effective delivery, performance monitoring and improved outcomes for residents with complex needs.
What You Will Be Doing
- Provide administrative and customer service support to the Housing Solutions and Support Service
- Monitor and manage shared mailboxes, web enquiries, and referrals into the service
- Respond to customer enquiries via telephone, email, and face‑to‑face in a professional and helpful manner
- Support customers to complete forms, including housing applications and related documentation
- Maintain accurate records and update IT systems, databases, and spreadsheets
- Manage appointment booking systems and support service coordination
- Raise finance requests and support service managers with administrative tasks
- Assist with the preparation of documentation, including case files and review paperwork
- Work across multiple IT systems to input, manage, and retrieve information effectively
- Signpost customers to appropriate teams and external services based on their needs
- Work collaboratively with internal teams and partner organisations to support service delivery
About You
- Strong communication skills, both verbal and written
- Excellent organisational skills, with the ability to manage multiple competing priorities
- A high level of accuracy and attention to detail
- Confidence in using IT systems, databases, and Microsoft Office applications
- Experience in an administrative or customer service role (ideally within a housing or public service setting)
- The ability to handle sensitive information with professionalism and confidentiality
- A proactive and flexible approach to work, with the ability to adapt to changing demands
- Strong customer service skills, with a commitment to supporting residents effectively
- The ability to work collaboratively as part of a team and build positive working relationships
- An interest in housing and homelessness services, with a willingness to learn and develop
Hybrid Working
This role is hybrid, with working arrangements based on service needs and requiring attendance at face‑to‑face meetings.
Equal Opportunity
Birmingham City Council is an accredited Disability Confidence Leader employer and is committed to developing all of its staff. We want to ensure your recruitment journey with us is a positive and equitable one, and we welcome reasonable adjustments for any applicant.
Requirements
- A Disclosure and Barring Service (DBS) check will be undertaken.
- Proof of Right to work in the UK will be required for all applicants before any employment offer can be confirmed.
- Sponsorship is not available for this post.
- Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
- Birmingham City Council is committed to safeguarding and promoting the welfare of its citizens and expects all staff to share this commitment.
Housing Solution & Support Assistant in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer, offering a supportive work culture that prioritises the development of its staff while making a meaningful impact in the community. With a commitment to equality and inclusivity, employees benefit from hybrid working arrangements, comprehensive training opportunities, and the chance to contribute to vital homelessness services, ensuring a rewarding career path in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Solution & Support Assistant in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like WMJobs, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like WMJobs and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Solution & Support Assistant in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for WMJobs and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at WMJobs
✨Get to Know Public Sector Values
Before your interview with WMJobs, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for WMJobs.
