At a Glance
- Tasks: Engage with residents and create impactful communications to support low-income communities.
- Company: Birmingham City Council, a leader in community engagement and support.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience in communications and community engagement, with strong organisational skills.
The predicted salary is between 44075 - 44075 £ per year.
We’re looking for two proactive Housing Communications & Engagement Officers with experience supporting multi‑channel activity and with a passion for supporting residents on a low income. You’ll bring creativity, insight and strong delivery skills to help plan and produce information and communications (face to face and online) that engage and involve our residents. Working with the Housing Communications & Engagement Manager, you’ll help deliver surgeries, events, information packs across a variety of methods to help make sure residents are kept informed. This will include coordinating briefs, creating and updating content and collateral, promoting key messages across multiple channels, and shaping strong storytelling that brings our work to life – capturing impact, developing case studies and sharing the difference social housing makes to its residents. This is a hybrid role, and on‑site attendance is subject to service needs.
If you think that you can fulfil this role, we are keen to see an application from you!
What You Will Be Doing
- Design and deliver engagement plans that maximise participation across a range of projects
- Lead and support a wide range of communications and engagement projects, ensuring delivery to a high standard and within deadlines
- Work closely with residents and communities, including marginalised groups, to improve engagement and respond to feedback
- Develop and share clear, accessible communications across multiple channels and audiences
- Facilitate effective relationships with operational services and contribute to corporate campaigns
- Support policy and strategy development by ensuring residents have meaningful opportunities to contribute
- Monitor and evaluate engagement activities, identifying improvements and lessons learned
- Produce briefings and updates for senior leaders on engagement and communications activity
What We Are Looking For
We are looking for candidates who can demonstrate:
Experience
- A track record of delivering communications plans using project management techniques
- Experience of supporting and engaging with diverse communities, tailoring communications accordingly
- Experience of designing and facilitating events such as workshops and engagement sessions
- Knowledge of a range of communication methods and how to apply them effectively to different audiences
Skills
- Strong ability to build relationships with residents across diverse backgrounds, including delivering difficult messages
- Ability to communicate effectively using both digital and face‑to‑face methods
- Excellent organisational skills, with the ability to manage competing priorities and deadlines
- Ability to develop accessible content and support operational teams with engagement approaches
- Experience of analysing data and presenting insights in a clear and meaningful way
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Housing Communications & Engagement Officer in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture that values creativity and community engagement. As a Housing Communications & Engagement Officer, you will have the opportunity to make a meaningful impact on residents' lives while enjoying a hybrid working model and access to professional growth opportunities within a diverse and inclusive environment. With a commitment to safeguarding and promoting welfare, Birmingham City Council stands out as a place where your contributions truly matter.
