At a Glance
- Tasks: Support individuals experiencing homelessness and help them transition to stable accommodation.
- Company: Birmingham City Council, committed to community welfare and support.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Compassionate, strong communication skills, and basic IT knowledge required.
The predicted salary is between 28598 - 33699 £ per year.
In this role, you will provide practical, day‑to‑day support to households experiencing homelessness, often in emergency or crisis situations. Working within one of our supported accommodation centres across the city, you will be part of a team delivering a temporary accommodation service, ensuring residents feel safe, supported and able to move forward.
Responsibilities
- Supporting residents on arrival and throughout their stay in temporary accommodation
- Assisting with housing benefit claims and basic financial arrangements
- Helping residents plan their move into longer‑term accommodation
- Carrying out room inspections and safety checks
- Responding flexibly to the needs of individuals and families
- Writing brief case notes and maintaining accurate records
- Working collaboratively with colleagues and partner agencies to support positive outcomes
About You
- We’re looking for people with the right values and personal qualities—full training and ongoing support will be provided.
- Be compassionate, empathetic and genuinely motivated to help others
- Have strong communication and customer service skills
- Be confident working with a diverse range of people, including those with complex needs
- Be able to build trust and positive relationships with residents
- Have basic IT skills to record case notes and work with simple data
- Be organised, adaptable and able to respond to changing situations
Weekly Hours and Shift Pattern
Weekly hours will be on a rota-based shift pattern, including evenings, weekends and bank holidays. Shifts will be from 8am – 9.30pm Monday - Friday and 8am – 8.30pm on weekends.
Employment Conditions & Equal Opportunities
Birmingham City Council is an accredited Disability Confident Leader employer. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Homeless Centre Support Officer in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its Homeless Centre Support Officers. With a strong commitment to employee development, you will receive comprehensive training and ongoing support, enabling you to make a meaningful impact in the lives of those experiencing homelessness. The council's focus on compassion and community well-being, combined with its status as a Disability Confident Leader, ensures that you will be part of a team that values diversity and promotes positive outcomes for all residents.
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Centre Support Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that focus on homelessness. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your genuine motivation to help others shine through. Share personal stories or experiences that highlight your empathy and commitment to supporting those in need.
✨Tip Number 3
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your skills align with their mission, especially around providing support to vulnerable individuals and families.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Homeless Centre Support Officer in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about supporting those experiencing homelessness and that you're motivated to make a difference in their lives.
Tailor Your Application:Make sure to tailor your application to the specific role of Homeless Centre Support Officer. Highlight your relevant experience and skills, especially in communication and customer service, as these are key to building trust with residents.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see how you meet the requirements of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at WMJobs
✨Show Your Compassion
In this role, empathy is key. Be prepared to share examples of how you've supported individuals in crisis situations before. Highlight your ability to connect with people and show genuine care for their well-being.
✨Demonstrate Strong Communication Skills
Communication is crucial when working with diverse groups. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the job to showcase your customer service skills.
✨Be Ready to Discuss Flexibility
This position requires adaptability to changing situations. Think of times when you've had to adjust your approach on the fly. Share these experiences to illustrate your ability to respond effectively to the needs of residents.
✨Highlight Your Organisational Skills
With responsibilities like maintaining accurate records and conducting room inspections, organisation is vital. Prepare to discuss how you manage your time and tasks efficiently, perhaps by sharing a system or method that works for you.
