At a Glance
- Tasks: Lead housing management services and drive improvements for communities.
- Company: Join Birmingham City Council, a leading local authority in housing services.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
- Why this job: Shape the future of housing services and influence strategic decisions.
- Qualifications: Senior leadership experience in housing management and strong partnership skills.
The predicted salary is between 66627 - 85845 £ per year.
Permanent position. Grade 7 – £66,627 - £85,845. Working 36.5 hours per week. Sponsorship is not available. Applicants must have the right to work in the UK without employer sponsorship for the duration of the appointment.
About The Role
As Head of Service, you will lead a large and complex housing management function, working closely with senior leaders, elected members, partners and residents to drive service excellence and continuous improvement. You will be responsible for strategic and operational delivery of housing management services across a designated locality, leading improvements in tenancy management, estate management, anti‑social behaviour (ASB) services and tenant engagement, developing innovative strategies to support safe, healthy and inclusive communities and ensuring responsive, performance‑driven services. You will lead significant change and transformation programmes, manage substantial budgets and resources, and deputise for the Director of Housing Management. You will also contribute to wider corporate priorities.
Key Responsibilities
- Lead the strategic and operational delivery of housing management services across a designated locality.
- Drive improvements in tenancy management, estate management, ASB services and tenant engagement.
- Develop and deliver innovative strategies that support safe, healthy and inclusive communities.
- Ensure housing services are responsive, performance‑driven and focused on improving customer experience.
- Lead significant change and transformation programmes across housing services.
- Manage substantial budgets and resources, ensuring value for money and effective service delivery.
- Deputise for the Director of Housing Management and contribute to wider corporate priorities.
About You
You are a strategic housing leader with the experience, credibility and vision to deliver services at scale. You will bring:
- Significant senior leadership experience within housing management, tenancy services or a comparable environment.
- Extensive knowledge of tenancy management, enforcement, estate management, ASB, complex needs and services for older people.
- A proven track record of leading large teams through change and delivering high‑performing services.
- Strong experience of partnership working with residents, elected members, statutory agencies and external stakeholders.
- Experience managing significant budgets, resources and complex service delivery programmes.
- A strong understanding of the legislative, regulatory and policy framework governing housing services.
- Degree‑level education (or equivalent experience) and membership of the Chartered Institute of Housing (CIH) through qualification or relevant experience.
Why Join Us?
This is an opportunity to play a leading role in one of the largest local authority housing services in the country. You will shape future direction, influence strategic decision‑making at a senior leadership level, lead services that directly impact residents, communities and neighbourhoods, drive innovation, transformation and service improvement at scale, work alongside experienced leaders, strengthen tenant engagement and help deliver Birmingham City Council's ambition to provide excellent housing services for all residents.
Equal Opportunities
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data shows that for this level of role, ethnic minorities are underrepresented, so we will use positive action to achieve diverse shortlists. Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one and will provide reasonable adjustments or other support where needed.
Other Information
A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK will be required for all applicants before any employment offer can be confirmed. For any informal enquiries please contact Resourcing@birmingham.gov.uk.
Head of Service – Housing Management in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer, offering a unique opportunity to lead one of the largest local authority housing services in the UK. With a strong commitment to diversity and inclusion, we foster a supportive work culture that values innovation and collaboration, providing ample opportunities for professional growth and development. Join us to make a meaningful impact on communities while working alongside experienced leaders dedicated to delivering excellent housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service – Housing Management in Birmingham
✨Dive into Local Government Events
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We think you need these skills to ace Head of Service – Housing Management in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for WMJobs and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at WMJobs
✨Get to Know Public Sector Values
Before your interview with WMJobs, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for WMJobs.
