At a Glance
- Tasks: Lead digital transformation projects and enhance customer-focused communication solutions.
- Company: Birmingham City Council, a Disability Confident Leader employer.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team committed to innovation and service excellence.
- Why this job: Shape the future of digital mail services and make a real impact in your community.
- Qualifications: Experience in project management and operational leadership, preferably in digital mail or document management.
The predicted salary is between 45091 - 53460 £ per year.
Grade D – £45,091 – £53,460
Working 36.5 hours per week
About the Role
Are you an experienced operational leader and accomplished project manager with a passion for digital transformation, platform delivery, and service excellence? Birmingham City Council is seeking a Digital Mail Project Manager to join our Corporate Digital Mail Centre. The role will shape and deliver innovative, secure, and customer‑focused digital mail and hybrid communication solutions. This position is a unique opportunity for a highly capable project professional who thrives in complex, multi‑stream environments, combining operational leadership with the ability to drive strategic digital change across platforms. The successful candidate will directly influence how digital mail services evolve, delivering measurable improvements in efficiency, compliance, and customer experience. The role will guide and develop high‑performing operational teams within a fast‑paced environment, embedding a culture of accountability, engagement, and service excellence.
As a Digital Mail Project Manager, you will have:
- Proven experience in operational leadership and project management, ideally within digital mail, document management, or hybrid communication environments.
- Strong working knowledge of Planet Press (Objectif Lune) or similar document/template management systems.
- A solid understanding of document composition, data merging, and multi‑channel output workflows (print, PDF, email, and digital delivery).
- Excellent communication and leadership skills, with the ability to engage, influence, and collaborate effectively at all levels.
- Strong technology and digital capability, including proficiency in Microsoft applications such as MS Teams and broader digital collaboration tools.
- A proactive and forward‑thinking approach, with the ability to prioritise workloads, meet deadlines, and identify emerging opportunities in digital technology and automation.
- Strong organisational skills, with experience managing multiple concurrent projects and operational priorities in a complex environment.
- A continuous improvement and innovation mindset, with a passion for driving efficiency, identifying opportunities to enhance compliance, and improving customer experience.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Digital Mail Manager in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer that prioritises employee development and fosters a culture of innovation and service excellence. As a Disability Confident Leader, we are dedicated to creating an inclusive workplace where every team member can thrive, particularly in the dynamic environment of our Corporate Digital Mail Centre. With a strong focus on digital transformation and operational leadership, we offer meaningful opportunities for growth and the chance to make a tangible impact on our community.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Mail Manager in Birmingham
✨Dive into Digital Learning Communities
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We think you need these skills to ace Digital Mail Manager in Birmingham
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at WMJobs, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of WMJobs and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at WMJobs
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that WMJobs might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at WMJobs.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
