Customer Experience Improvement Apprentice
Transport for West Midlands (West Midlands Combined Authority) is hiring a Customer Experience Improvement Apprentice to gain hands‑on experience while working towards a nationally recognised qualification.
What’s in it for you
- A Level 3 Customer Service Specialist apprenticeship.
- Practical experience supporting projects that improve customer experience.
- Mentoring and training from experienced professionals.
- Opportunities to develop skills in communication, problem‑solving, and teamwork.
- A supportive, inclusive environment where your ideas matter.
What will you be doing
- Assist the Customer Experience team with day‑to‑day tasks and projects.
- Help deliver customer satisfaction surveys and review feedback.
- Support research and improvement initiatives.
- Provide administrative support for meetings and events.
- Learn to use digital tools and systems to manage workflows.
- Build positive relationships with colleagues, partners, and customers.
What We’re Looking For
- GCSEs in English and Maths (Grade 4/C or above) or equivalent.
- A positive attitude, curiosity, and willingness to learn.
- Good communication skills and attention to detail.
- Ability to work collaboratively and manage time effectively.
- Basic awareness of Microsoft Office (Word, Excel, Outlook).
Contract
This will be a two‑year fixed‑term contract.
Location
16 Summer Lane, Birmingham, B19 3SD. WMCA offers hybrid and flexible working, with the majority of the week spent in the office (≈4 days).
How to apply
Ready to take the next step? When you click apply, you will be taken to a website to submit your application.
Benefits
Real Living Wage: We are committed to paying our apprentices the Real Living Wage as opposed to the Minimum Apprenticeship Wage.
Right to Work in the UK
Proof of Right to Work in the UK will be required for all applicants. Non‑UK applicants (excluding Ireland) must hold a relevant Visa from the UKVI.
Inclusive Workplace and Equal Opportunities
WMCA holds diversity accreditations and is a Disability Confident Employer. We are a Ban the Box employer and consider part‑time, flexible, and job‑share arrangements.
Attached Documents
Customer Experience Improvement Apprentice JD.docx
