Change Control Manager in Birmingham

This is a newly created role within a newly established Digital & Technology Coordination Unit at a pivotal point in the evolution of the Technology & Insight Directorate. As Change Control Manager, you will have a rare opportunity to design, shape and embed how technology change is governed, coordinated and assured across a complex, mission‑critical environment. You’ll sit at the heart of the coordination units operational spine, owning the end‑to‑end change governance framework from CABs and release readiness through to audit assurance and performance insight. This is a role for someone who wants to build something sustainable, influence senior leaders, and strike the right balance between delivery pace, operational resilience and risk.

What You’ll Be Doing

• Establishing and running the Technology Change Advisory Board (CAB), including standard, fast‑track and emergency changes
• Designing, operating and continuously improving the organisation‑wide change governance and release‑readiness approach
• Owning the single change calendar, identifying conflicts, risks, dependencies and blackout periods
• Leading release‑readiness assessments to ensure changes meet defined standards before entering live service
• Ensuring every change is supported by robust documentation, rollback plans, monitoring, support models and non‑functional requirements
• Maintaining audit‑ready change records aligned to ISO and internal assurance requirements
• Working closely with Product, Data, Corporate IT, Operational Technology and Enterprise Architecture teams to coordinate change activity
• Integrating change governance with portfolio, assurance and stage‑gate processes alongside the Corporate PMO
• Providing performance insight on change flow, success rates, failure patterns and systemic risk
• Surfacing constraints, capacity issues and dependencies early, supporting predictable planning and delivery
• Playing a key role in shaping new tools, standards, templates and ways of working across the directorate

Whats Essential

• Experience managing or coordinating IT, digital or operational‑technology change in a complex technical environment
• Experience facilitating CABs, release cycles or formal readiness reviews
• Experience working within portfolio‑led environments with multiple concurrent projects or product teams
• Strong understanding of ITIL Change Management, release management and governance controls
• Practical experience of Agile, Lean or DevOps‑aligned delivery practices
• Ability to interpret and manage technical risk across infrastructure, cloud, data, applications and OT
• Strong analytical skills with excellent attention to detail and audit discipline

Location

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

Salary And Benefits

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year‑on‑year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest‑free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more.
• You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top‑rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non‑UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).