At a Glance
- Tasks: Lead a team to provide 24/7 support using assistive technology for vulnerable citizens.
- Company: Birmingham City Council, dedicated to innovative and compassionate care solutions.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Other info: Flexible working hours and opportunities for progression in a dynamic environment.
- Why this job: Join a supportive team and help improve lives across Birmingham with technology.
- Qualifications: Strong leadership skills and a compassionate, customer-focused approach.
The predicted salary is between 35412 - 41771 £ per year.
Birmingham City Council’s Careline Service supports approximately 9,000 citizens across the city to live safely and independently in their own homes through technology-enabled care solutions.
About the role
This is a key leadership role within our frontline service. You will manage a team of 17 staff, including those working across a rolling shift pattern (12 hours 40 minutes) covering nights, weekends and bank holidays. Your duties will focus on ensuring a responsive, high-quality service that supports vulnerable citizens during emergencies and works to prevent escalation of risk.
Key responsibilities
- Lead and manage our 24/7 Assistive Technology Care environment
- Oversee the response to incoming alarm calls from citizens using mobile or home‑based assistive technology
- Ensure timely and appropriate emergency support and intervention
- Drive a proactive prevention approach, reducing repeat incidents through:
- Effective referrals
- Signposting to appropriate services
- Providing clear advice and reassurance
- Support, motivate and develop the team to maintain high performance and resilience in a fast‑paced environment
What we’re looking for
- Strong leadership and team management experience
- Ability to work flexibly
- Excellent decision‑making and problem‑solving skills under pressure
- A compassionate and customer‑focused approach
- Confidence working in a technology‑supported service environment (training provided if required)
Benefits and Development
- Make a real difference in people’s lives across Birmingham
- Work within an innovative, technology‑driven care service
- Collaborative and supportive team environment
- Opportunities for development and progression
Information for applicants
Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of its people. We value a positive and equitable recruitment journey and encourage applicants to let us know if any reasonable adjustments or supports are needed. No sponsorship is available for this post. Applicants must have the right to work in the UK without requiring employer sponsorship for the duration of the appointment. Proof of right to work in the UK is required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed. We uphold safeguarding and welfare of our citizens and expect all staff to share this commitment.
Careline Supervisor in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer, offering a meaningful opportunity to lead a dedicated team in the Careline Service, which plays a vital role in supporting vulnerable citizens across the city. With a strong focus on employee development, a collaborative work culture, and the chance to make a real difference in people's lives through innovative technology-driven care solutions, this role promises both personal and professional growth in a supportive environment. Join us in creating a safer, more independent community for all.
StudySmarter Expert Advice🤫
We think this is how you could land Careline Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those already working at Birmingham City Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and decision-making. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you've made a difference in previous roles. This will highlight your compassionate approach and commitment to customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Careline Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Careline Supervisor role. Use keywords from the job description to show we’re on the same page!
Showcase Your Leadership Skills:Since this is a key leadership role, don’t hold back on sharing examples of your team management experience. We want to see how you’ve motivated and developed teams in the past!
Demonstrate Problem-Solving Abilities:We’re looking for someone who can make decisions under pressure. Include specific instances where you’ve successfully navigated challenges or emergencies in your previous roles.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Familiarise yourself with the Careline Service and its role in supporting citizens through technology. Understand the key responsibilities of a Careline Supervisor, especially around managing emergency responses and leading a team. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership and team management abilities. Think about times when you motivated a team or made critical decisions under pressure. This is crucial for demonstrating that you can handle the fast-paced environment of a 24/7 service.
✨Emphasise Compassion and Customer Focus
Be ready to discuss how you approach customer service, especially in high-stress situations. Share stories that illustrate your compassionate approach and how you've successfully supported vulnerable individuals. This will resonate well with the values of Birmingham City Council.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not only interested in the job but also in contributing positively to the team and service.
