At a Glance
- Tasks: Support end-user telephony services and resolve technical issues efficiently.
- Company: Birmingham City Council, a supportive and inclusive workplace.
- Benefits: Competitive salary, training opportunities, and a great work-life balance.
- Other info: Join a Disability Confident Leader employer with excellent career growth potential.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Awareness of telephony systems and strong customer service skills.
The predicted salary is between 28598 - 34434 £ per year.
We are looking for a proficient Associate EUC Telephony Engineer who can offer swift and efficient assistance for end-user telephony services. The ideal candidate should possess awareness of telephony systems and provide excellent customer service. This position presents a stimulating and fulfilling chance to make a notable contribution to our organisation and the people we serve.
Responsibilities
- Provide prompt and effective desk-side and remote support of end-user telephony applications.
- Fix technical problems as quickly as possible, keeping customers up to date on progress.
- Provide excellent customer service, liaise with users and deliver the most efficient service delivery.
- Work with the service desk, handling telephony queries and hardware related incidents, critical incidents and other system failures.
Benefits
- An environment that values curiosity, autonomy and working in the open.
- An engaged and supportive leadership with a clear vision.
- Training and development opportunities to help you progress and be the best you can be.
- An inclusive workplace committed to reflecting the public we serve.
- A benefit package designed to promote a great work life balance.
- Exposure to all digital and technology teams and services areas across the council.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Associate EUC Telephony Engineer in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer that fosters a culture of curiosity and autonomy, providing a supportive environment where employees can thrive. With a strong commitment to training and development, staff are encouraged to grow their skills while contributing meaningfully to the community. The inclusive workplace not only reflects the diverse public it serves but also offers a comprehensive benefits package aimed at promoting a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Associate EUC Telephony Engineer in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WMJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WMJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate EUC Telephony Engineer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WMJobs:Your cover letter is your chance to shine! Tell us why you want to work at WMJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WMJobs!
How to prepare for a job interview at WMJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
