At a Glance
- Tasks: Lead and inspire teams to deliver top-notch housing services across Birmingham.
- Company: Join Birmingham City Council, a leader in public service and community impact.
- Benefits: Competitive salary, flexible working, professional development, and a commitment to diversity.
- Other info: Be part of a transformative council programme focused on community improvement.
- Why this job: Make a real difference in residents' lives while shaping the future of housing services.
- Qualifications: Experience in housing management and leading diverse teams is essential.
The predicted salary is between 54495 - 64811 £ per year.
Position Overview
Permanent Grade 6 - £54,495- £64,811
Working 36.5 hours per week
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
About The Role
We are looking for exceptional leaders to join our Housing Management Service as Area Senior Service Managers. These pivotal roles are responsible for leading locality-based housing teams, delivering high‑quality, resident‑focused services and driving improvements across Birmingham's neighbourhoods. Reporting to the Head of Locality Services, you will lead multidisciplinary teams, oversee housing management operations across your area, and work closely with residents, elected members, partners and stakeholders to ensure services are responsive, efficient and aligned to local priorities. You’ll play a key role in shaping neighbourhood services, delivering business objectives and ensuring excellent outcomes for tenants and communities across the city.
What You’ll Be Doing
- Leading and inspiring large multidisciplinary teams to deliver excellent housing management services and achieve key performance targets.
- Developing and delivering locality business plans, neighbourhood plans and local service priorities that improve outcomes for residents.
- Building strong relationships with residents, community groups, elected members and partner organisations to drive local improvements.
- Overseeing estate inspections, local service contracts, caretaking services and tenancy management activity across your area.
- Using performance data, customer insight and resident feedback to identify opportunities for service improvement and shape future delivery.
- Managing budgets and resources effectively to ensure value for money and high‑quality service delivery.
- Supporting organisational change, continuous improvement and cross‑service collaboration to achieve strategic objectives.
About You
We’re looking for a visible and engaging leader with substantial experience of managing housing services and delivering results in a complex operational environment.
- Significant experience leading large, multidisciplinary teams within a housing management or customer‑focused service environment.
- Strong knowledge of housing legislation and housing management best practice.
- Experience of developing neighbourhood initiatives and delivering improvements for local communities.
- A track record of using performance data and insight to improve services and drive operational performance.
- Excellent stakeholder management skills with the ability to influence and engage senior leaders, residents and partners.
- Experience of managing budgets, resources and competing priorities within a demanding environment.
- A proven ability to lead teams through change whilst maintaining high levels of performance and customer service.
Why Join Us? (Benefits)
- Lead services that directly impact thousands of residents and communities across the city.
- Influence strategic housing priorities and contribute to the future direction of City Housing.
- Manage diverse teams and services with significant scope for innovation and improvement.
- Work alongside passionate colleagues committed to delivering excellent public services.
- Access ongoing professional development and leadership opportunities.
- Be part of a council‑wide transformation programme focused on improving outcomes for residents.
- Enjoy flexible working options and a strong commitment to equality, diversity and inclusion.
Key Information
This role requires an Enhanced DBS check for Adults and Children and may involve attending evening or weekend resident meetings, as well as responding to major incidents outside normal working hours when required. A full driving licence and access to a vehicle are essential. We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Contact
For any informal enquiries please contact: Resourcing@birmingham.gov.uk
Area Senior Service Manager in Birmingham employer: WMJobs
Birmingham City Council is an exceptional employer, offering a dynamic work environment where leaders can make a tangible impact on the lives of thousands of residents. With a strong commitment to professional development, equality, and community engagement, employees are empowered to drive innovation and improve housing services across Birmingham. Join a passionate team dedicated to delivering high-quality public services while enjoying flexible working options and opportunities for personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Area Senior Service Manager in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like WMJobs, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like WMJobs and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Area Senior Service Manager in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for WMJobs and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at WMJobs
✨Get to Know Public Sector Values
Before your interview with WMJobs, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for WMJobs.
