At a Glance
- Tasks: Support and maintain complex financial systems, ensuring accuracy and reliability.
- Company: Join a dynamic council team focused on impactful financial operations.
- Benefits: Competitive salary, 36.5 hours per week, and opportunities for professional growth.
- Other info: Ideal for detail-oriented individuals who thrive in challenging environments.
- Why this job: Make a real difference in financial processes that affect the community.
- Qualifications: Experience with financial systems and strong problem-solving skills required.
The predicted salary is between 35412 - 41771 € per year.
We’re recruiting an Application Support Engineer to work on income management and financial systems, with a primary focus on Civica Income Management (formerly CivicaPay). This is not a generic support role. The work centres on keeping large, complex financial systems running accurately and reliably, where mistakes have real impact on billing, income collection, and financial reporting.
You’ll be dealing with system issues that affect revenue, rents, and payments, data integrity and reconciliation problems, and the configuration and behaviour of systems that process high‑volume financial transactions. The role also involves supporting integrations between systems, ensuring data flows correctly across platforms and that failures are identified and resolved quickly. You’ll work closely with business teams who rely on the system being right first time.
What This Role Involves (In Practice)
- Investigating issues where figures don’t reconcile or processes don’t behave as expected.
- Working through data, logs, and system behaviour to identify root causes.
- Supporting integrations between systems, including diagnosing failures in interfaces, data transfers, and batch processes.
- Supporting key financial activities like billing runs, rent changes, and year‑end processes.
- Managing system access and configuration where it directly affects financial outcomes.
- Working with suppliers where required, but owning the problem internally.
What We’re Looking For
- Experience with Civica Income Management (formerly CivicaPay), ideally within local government.
- Experience in financial systems support, including banking or similar environments.
- Comfort working with data, accuracy, and reconciliation, not just tickets.
- Ability to take ownership of complex issues through to resolution.
- Experience supporting system integrations, interfaces, or data flows, particularly where multiple systems contribute to financial processing.
What Matters Most
- Attention to detail when dealing with financial data.
- Ability to diagnose issues that aren’t obvious, particularly across integrated systems.
- Confidence working with both technical teams and business users.
- An understanding that this role is about service continuity and financial accuracy, not just uptime.
Why This Role
You’ll be working on systems that are central to how the Council operates, where volumes are high, processes are complex, and the expectation is that things just work. It’s a role for someone who prefers solving real problems over following scripts.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Applications Support Engineer in Birmingham employer: WMJobs
As an Applications Support Engineer, you will join a dynamic team dedicated to maintaining the integrity of vital financial systems that underpin local government operations. Our supportive work culture prioritises employee growth, offering opportunities for professional development and hands-on problem-solving in a collaborative environment. Located within a community-focused council, we provide a meaningful role where your contributions directly impact service delivery and financial accuracy.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work with financial systems or have experience with Civica Income Management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your problem-solving skills. Be ready to discuss how you've tackled complex issues in the past, especially those related to data integrity and system integrations. We want to see your thought process!
✨Tip Number 3
Showcase your attention to detail! During interviews, highlight specific examples where your meticulous nature helped resolve financial discrepancies or improved system performance. This role is all about accuracy, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Applications Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with financial systems, especially Civica Income Management. We want to see how your skills match the specific needs of the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Showcase Problem-Solving Skills:In your application, highlight examples where you've tackled complex issues, particularly in financial systems. We’re looking for candidates who can take ownership and resolve problems effectively, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at WMJobs
✨Know Your Systems
Make sure you have a solid understanding of Civica Income Management and similar financial systems. Brush up on how they work, especially in terms of data integrity and reconciliation. Being able to discuss specific features or common issues will show that you're not just familiar with the software but also understand its impact on financial processes.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in previous roles. Think about times when you identified root causes of problems, especially in integrated systems. This will highlight your ability to take ownership and resolve issues effectively, which is crucial for this role.
✨Show Attention to Detail
Since this role involves dealing with financial data, be ready to discuss how you ensure accuracy in your work. You might want to mention specific strategies you use to double-check your work or how you handle discrepancies. This will reassure the interviewers that you take financial accuracy seriously.
✨Engage with Business Teams
Highlight your experience working with both technical teams and business users. Be prepared to discuss how you communicate complex technical information in a way that's understandable to non-technical stakeholders. This will demonstrate your ability to bridge the gap between different teams and ensure service continuity.
