At a Glance
- Tasks: Support Birmingham City Council’s Housing and Property applications in a dynamic IT environment.
- Company: Join Birmingham City Council, a leader in public service and digital innovation.
- Benefits: Enjoy a competitive salary, training opportunities, and a great work-life balance.
- Other info: Be part of an inclusive team that values curiosity and professional growth.
- Why this job: Make a real difference in your community while developing your tech skills.
- Qualifications: Experience in IT application support and troubleshooting, ideally with NEC Housing systems.
The predicted salary is between 35412 - 44075 £ per year.
We are seeking an individual with experience working in a busy IT application support environment, ideally with NEC Housing and related systems. Experience within local government or a similarly complex organisation would be highly beneficial.
This role offers the opportunity to support Birmingham City Council’s Housing and Property applications, working closely with both technical and operational teams to deliver reliable and effective digital services.
As part of the Digital & Technology Services (DTS) Applications team, you will support a range of business‑critical systems, ensuring they remain stable, secure, and aligned with business needs. You will work within a live support environment, assisting with incident resolution, supporting system integrations, and contributing to the continuous improvement of the application estate.
Working closely with Senior Application Support Engineers, DTS colleagues, business stakeholders, and external suppliers, you will contribute to the ongoing development and resilience of services, ensuring they are well supported and capable of meeting future demands.
Main Duties And Responsibilities- Provide application support for Housing and Property systems, including NEC Housing, Civica DM360 and associated platforms.
- Diagnose and resolve application and integration issues, ensuring system stability, performance, and resilience.
- Assist to support and maintain integrations between systems, including batch processing, data flows, and interface management.
- Assist in troubleshooting high‑impact incidents supporting the Senior Application Support Engineer and Lead Application Support Engineer and act as a point of contact within the team.
- Contribute to application upgrades, configuration changes, and continuous service improvement activities.
- Work closely with business stakeholders, suppliers, and technical teams to understand requirements and deliver effective solutions.
- Support the development of internal capability by sharing knowledge and mentoring less experienced colleagues.
- Ensure applications meet security, data protection, and audit requirements.
- Proven experience supporting a large and complex IT application.
- Hands‑on experience, including troubleshooting issues, an awareness of SQL and experience of system configuration.
- Experience supporting integrated application landscapes.
- Experience working with document management or workflow systems such as Civica DM360.
- Ability to resolve issues and identify root causes in a live support environment.
- Experience working with business stakeholders, understanding business requirements.
- Able to communicate technical details to a non‑technical audience.
- Able to work independently, prioritise effectively, and operate in a busy environment.
- Experience supporting Housing services.
- Experience working within local government or a similarly complex organisation.
We will support you with an environment that values curiosity, autonomy and working in the open, an engaged and supportive leadership with a clear vision, training and development opportunities to help you progress and be the best you can be, an inclusive workplace committed to reflecting the public we serve, and a benefit package designed to promote a great work life balance.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Application Support Engineer in Birmingham employer: WMJobs
Birmingham City Council is an excellent employer, offering a supportive and inclusive work environment that values curiosity and autonomy. As an Application Support Engineer, you will have access to extensive training and development opportunities, enabling you to grow your skills while contributing to vital digital services for the community. With a commitment to work-life balance and a leadership team that prioritises employee engagement, this role provides a meaningful opportunity to make a difference in local government.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Birmingham
✨Join the IT Consultancy Buzz
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Create a personal project or case study relevant to the challenges WMJobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to WMJobs
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We think you need these skills to ace Application Support Engineer in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WMJobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WMJobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WMJobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
