At a Glance
- Tasks: Assess housing applications and determine eligibility for the Housing Allocation Scheme.
- Company: Join Birmingham City Council's busy Housing Allocation & Application Service.
- Benefits: Opportunities for learning and development in a supportive environment.
- Other info: This role requires a DBS check and proof of Right to work in the UK.
- Why this job: Make fair decisions that directly impact people's lives in local communities.
- Qualifications: Experience in housing or a similar customer-facing role is required.
The predicted salary is between 28598 - 34434 £ per year.
Grade B – £28,598 - £34,434, working 36.50 hours per week. Location: Birmingham City Council.
About The Role
We are looking to recruit proactive and customer‑focused Allocations & Applications Officers to join our busy Housing Allocation & Application Service. You will be responsible for assessing housing applications, determining eligibility for the Housing Allocation Scheme, and matching customers to suitable properties. This is a rewarding role where you will make fair and lawful decisions that have a direct impact on people’s lives.
Key Responsibilities
- Assess housing applications in line with legislation and council policy.
- Determine eligibility and notify customers of decisions within required timescales.
- Manage shortlisting, allocation and matching of properties.
- Carry out investigations and background checks to support decision‐making.
- Maintain accurate case records in line with data protection requirements.
- Provide advice and guidance to customers and stakeholders.
- Support vulnerable customers and make appropriate referrals to partner agencies.
- Review and approve property adverts.
- Contribute to case preparation for reviews and legal proceedings.
About You
- Experience in housing or a similar customer‑facing role.
- Able to manage complex and sensitive situations.
- Strong decision‑making and problem‑solving skills.
- Good communication and organisational skills.
- Confident using IT systems and databases.
We Offer
- A rewarding role supporting local communities.
- Opportunities for learning and development.
- A supportive and inclusive working environment.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one. Please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment. A Disclosure and Barring Service (DBS) check will be undertaken.
Allocations & Applications Officer in Birmingham employer: WMJobs
Birmingham City Council offers a rewarding role with opportunities for personal growth. Located in Birmingham, they are an accredited Disability Confident Leader employer committed to inclusivity. Join a team dedicated to supporting local communities through effective housing solutions.
