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- Tasks: Lead the Adult Social Care income and debt collection team to maximise recoveries.
- Company: Birmingham City Council, committed to diversity and community welfare.
- Benefits: Competitive salary, senior leadership role, and opportunities for career advancement.
- Other info: Join a diverse team dedicated to safeguarding and promoting community welfare.
- Why this job: Make a real difference in the lives of vulnerable residents while shaping essential services.
- Qualifications: Senior leadership experience in Adult Social Care or recovery environments.
The predicted salary is between 54495 - 64811 £ per year.
Permanent position. Grade 6 - £54,495‑£64,811. Working 36.5 hours per week.
We are looking for a results‑driven Operations Manager to lead our Adult Social Care income and debt collection team, maximising recoveries to help protect essential frontline services for the city’s most vulnerable residents. This is a senior operational role with real accountability and an opportunity to shape the team going forward. If you enjoy turning data into action and leading a team through improvement and change, this is the role for you.
You’ll take ownership of performance and service quality across Adult Social Care collections. Leading your team you’ll use insight, strong controls and smart processes to drive recovery improvement while keeping fairness, inclusion and customer experience front and centre. You’ll manage external partners, including legal and collection providers, and contribute to policies, Cabinet reports and corporate priorities.
What you’ll bring:
- Senior leadership experience in a complex ASC or recovery environment
- Strong background in income collection or debt recovery
- Proven success improving performance and leading change
- Confidence with data and senior stakeholders
- Resilience and credibility in a political or public‑sector setting
This is a fantastic opportunity for either an experienced Adult Social Care Collections Manager, or someone looking to make that next career step. You’ll also be an integral part of the Services' senior leadership team and contribute to the overall running of the service.
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Adult Social Care Operations Manager in Birmingham employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adult Social Care Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the Adult Social Care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the latest trends in income collection and debt recovery. Show us you’re not just a candidate, but someone who’s genuinely passionate about making a difference in the community.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of an Operations Manager. We want to hear how you can lead a team and drive improvements in service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Adult Social Care Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in adult social care and debt recovery. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Leadership Skills: As an Operations Manager, your leadership experience is key. Use specific examples to demonstrate how you've successfully led teams through change and improved performance in previous roles. We love a good success story!
Be Data-Driven: Since this role involves turning data into action, include any relevant metrics or outcomes from your past work. Show us how you’ve used data to drive improvements and make informed decisions in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you’re well-versed in the specifics of adult social care and debt recovery. Brush up on relevant legislation, policies, and best practices. This will not only show your expertise but also demonstrate your commitment to making a difference in the community.
✨Showcase Your Leadership Skills
Prepare examples that highlight your senior leadership experience. Think about times when you successfully led a team through change or improved performance. Be ready to discuss how you can inspire and motivate your team to achieve their goals.
✨Data is Your Friend
Since this role involves turning data into action, come prepared with insights from your past experiences. Discuss how you've used data to drive improvements in collections or service quality. This will show that you can make informed decisions that benefit the organisation.
✨Emphasise Fairness and Inclusion
Given the focus on fairness and customer experience, be ready to talk about how you’ve prioritised these values in your previous roles. Share specific strategies you’ve implemented to ensure inclusivity and fairness in service delivery, as this aligns with the council's commitment to its diverse community.