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For Companies At a Glance
- Tasks: Administer Housing Benefit and Council Tax Reduction while providing top-notch customer support.
- Company: Join Tamworth Borough Council, a vibrant and inclusive workplace in Staffordshire.
- Benefits: Enjoy a competitive salary, flexible working, health schemes, and generous holiday entitlement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in benefits is a plus, but full training is provided for the right candidate.
- Other info: Work in a supportive team with opportunities for professional growth.
The predicted salary is between 31022 - 33699 £ per year.
Join to apply for the Benefits Advisor role at Tamworth Borough Council. Permanent position in the beautiful county of Staffordshire, set in the vibrant town of Tamworth.
Role Overview
We are recruiting a Benefits Advisor to join an efficient, dedicated, customer‑focused team, responsible for administering Housing Benefit and Council Tax Reduction in a secure and modern way.
Responsibilities
- Administer Housing Benefit and Council Tax Reduction schemes.
- Provide advice and assistance to customers and recover overpaid benefit.
- Use complex software systems accurately and meet tight deadlines.
- Maintain consistency and accuracy in all records.
Qualifications
- Experience working in the Benefits environment is desirable (full training can be given).
- Excellent communication skills and a commitment to customer care.
- Proficiency in complex software systems.
- Ability to work to tight deadlines while ensuring consistency and accuracy.
- Self‑motivated, able to thrive in a pressured environment.
Benefits & Working Conditions
- Salary: £31,022 – £33,699 per annum.
- Permanent full‑time contract, 37 hours per week.
- Home working contract.
- Extensive benefits package: flexible working, non‑contributory health scheme, local government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees where applicable.
Application Process
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check. For an informal discussion about the role, contact Christine Roe, Head of Benefits, 01827 709478, or Michael Buckland, Head of Revenues and Benefits, 01827 709523. Closing date: 9 November 2025. Interviews: 24 November 2025.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits Advisor employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Advisor
✨Tip Number 1
Get to know the company! Research Tamworth Borough Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to benefits administration and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with complex software systems and how you've handled tight deadlines in the past. Use specific examples to demonstrate your problem-solving abilities and commitment to accuracy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Benefits Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Benefits Advisor role. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your ability to connect with customers. Use clear and concise language in your application to demonstrate this.
Highlight Your Software Proficiency: Mention any experience you have with complex software systems. We’re looking for someone who can hit the ground running, so let us know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WMJobs
✨Know Your Benefits Inside Out
Make sure you brush up on the specifics of Housing Benefit and Council Tax Reduction schemes. Familiarise yourself with common questions and scenarios that customers might face, so you can demonstrate your knowledge and readiness to assist.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member, focusing on how you would explain complex benefits information in a simple way.
✨Get Comfortable with Software Systems
As proficiency in complex software systems is essential, take some time to explore any relevant software you might encounter. If you have access to similar systems, practice using them to boost your confidence and show your tech-savviness during the interview.
✨Demonstrate Your Customer Care Commitment
Prepare examples from your past experiences where you went above and beyond for a customer. This will help you illustrate your dedication to customer care and how you handle challenging situations, which is crucial for a Benefits Advisor.