At a Glance
- Tasks: Manage council tenancies and support residents in sustaining their homes.
- Company: Join North Warwickshire Borough Council's dedicated Housing Team.
- Benefits: Generous leave, flexible working, and a strong pension scheme.
- Other info: Dynamic role with opportunities for learning and professional growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in social housing and excellent communication skills required.
The predicted salary is between 36363 - 36363 £ per year.
North Warwickshire Borough Council is looking for an enthusiastic and proactive Tenancy Services Officer to join our Housing Team. This is an exciting opportunity to manage a diverse portfolio of council tenancies, helping residents to sustain their homes and communities while delivering a high-quality housing management service. North Warwickshire Borough Council provides housing services to over 2,600 tenants.
As a Tenancy Services Officer, you will be at the heart of our neighbourhoods, working directly with tenants to:
- Manage and sustain council tenancies
- Collect rent and income
- Investigate and resolve tenancy issues and complaints
- Enforce tenancy conditions where necessary
- Maintain safe, well-managed homes
No two days are the same. This role is ideal for someone who enjoys balancing customer support with tenancy enforcement and who is motivated by achieving positive outcomes for residents. You will also have a full valid driving licence.
Requirements
You will have experience working in social housing or a similar customer-focused environment and be able to demonstrate:
- Knowledge of housing legislation, regulation and good practice
- Excellent communication and people skills
- The ability to manage a varied workload and competing priorities
- Confidence in handling challenging situations professionally
- Strong IT and organisational skills
- A collaborative approach and commitment to delivering outstanding services
Benefits
The Council offers an excellent employment package with:
- Generous annual leave allowance (including statutory Bank Holidays and 2 extra statutory days)
- Local Government Pension Scheme, with an employer contribution rate of 22.1%
- Flexible working (including hybrid working) available for certain roles
- Learning and Development opportunities
- Family Friendly Policies
- Generous compassionate leave
The closing date for the receipt of applications is Monday 31st August 2026.
Tenancy Services Officer in Atherstone employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Officer in Atherstone
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like WMJobs, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like WMJobs and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace Tenancy Services Officer in Atherstone
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for WMJobs and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at WMJobs
✨Get to Know Public Sector Values
Before your interview with WMJobs, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for WMJobs.
