At a Glance
- Tasks: Help people facing housing challenges and find practical solutions to prevent homelessness.
- Company: North Warwickshire Borough Council, dedicated to making a difference in the community.
- Benefits: Generous leave, pension scheme, flexible working, and professional development opportunities.
- Other info: Join a supportive team and enjoy a dynamic work environment with career growth potential.
- Why this job: Make a real impact in people's lives while developing your problem-solving and communication skills.
- Qualifications: Strong interpersonal skills, resilience, and a commitment to excellent customer service.
The predicted salary is between 34811 - 34811 £ per year.
This is a temporary post for a period of 3 years. Make a difference when people need it most.
Are you a great problem solver who enjoys helping people through difficult situations? Do you remain calm under pressure, build positive relationships and find practical solutions to complex problems? If so, we'd love to hear from you.
About The Role
Every day is different. You'll work with people facing housing difficulties, helping them understand their options and supporting them to find solutions to prevent or relieve homelessness. You'll need to listen carefully, assess circumstances, gather information, make informed decisions and work with customers and partner agencies to achieve the best possible outcomes. The role combines customer support, case management, problem‑solving and decision‑making, allowing you to make a genuine difference to people's lives.
We're looking for someone who can demonstrate:
- Excellent communication and interpersonal skills
- Resilience and emotional intelligence
- The ability to manage challenging conversations with empathy and professionalism
- Strong organisational and case management skills
- Confidence in making decisions based on information and policy
- The ability to build relationships with customers and partner organisations
- A positive, solution‑focused approach
- The ability to balance compassion with professional judgement
What You'll Bring
You will be motivated by helping people, comfortable managing a busy caseload and able to work independently while remaining part of a supportive team. Most importantly, you'll share our commitment to providing excellent customer service and helping residents find sustainable housing solutions. The role involves assessing housing circumstances, supporting homeless households, developing Personal Housing Plans, working with partner agencies and helping applicants explore a wide range of housing options. Working as part of a small team, you will be able to work under pressure and be able to plan and manage your workload. You will have a positive and approachable manner and the ability to work flexibly. A positive and pro‑active approach to dealing with challenging issues is essential. Use of a car for work and a valid driving licence are essential to this role.
The Council offers an excellent employment package with:
- Generous annual leave allowance (including statutory Bank Holidays and 2 extra statutory days)
- Local Government Pension Scheme, with an employer contribution rate of 22.1%
- Flexible working (including hybrid working) available for certain roles
- Learning and Development opportunities
- Family Friendly Policies
- Generous compassionate leave
- Discounted Leisure Centre Membership
- Free Parking and more
For an informal discussion about the post, you can contact May Read (recruiting manager) on 01827 715341. The closing date for receipt of applications is Tuesday 14th September 2026.
Housing Options Officer in Atherstone employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a supportive and friendly work environment for Social Workers in the picturesque Malvern Hills area. With a strong emphasis on professional development, flexible working arrangements, and a commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. Join a dedicated team where your contributions are recognised and where you can make a meaningful impact in the lives of those you support.
