At a Glance
- Tasks: Handle customer enquiries via phone, email, and social media in a fast-paced environment.
- Company: Join a supportive local council with a focus on community service.
- Benefits: Enjoy generous leave, a solid pension scheme, and flexible working options.
- Other info: Full training provided, with opportunities for career progression.
- Why this job: Make a real difference by providing exceptional customer service to your community.
- Qualifications: GCSE level education, strong communication skills, and a positive attitude.
The predicted salary is between 25583 - 28142 £ per year.
Pay: £25,583 – £28,142 per annum pro rata
Hours: 20 hours per week, 13:00–17:00 Monday to Friday
Responsibilities
Working in the Contact Centre is a busy and demanding role requiring the ability to deal effectively with customer enquiries for all council services via telephone. The role includes face‑to‑face interaction with Officers, brief exposure to email, social media contacts and web chat. The aim is to resolve customer queries at the first point of contact. It is a fast‑evolving environment where changes occur at short notice, so the ability to adapt, learn on the job, and demonstrate a flexible and positive attitude to change is essential. The role requires proficiency with multiple software applications and the ability to talk and type simultaneously, with high levels of data input accuracy. With experience in a customer‑service team, you will ensure the delivery of a first‑class and professional front‑line service. You will possess excellent communication and listening skills, enthusiasm to provide exceptional customer service and the ability to work efficiently under pressure.
Qualifications
Educated to GCSE level or equivalent, an excellent communicator with first‑rate IT skills and the ability to relay complex information in a customer‑friendly way. A ‘can‑do’ attitude is essential; full training will be provided.
Salary & Progression
Starting salary is Scale 5 (£25,583 – 25,989 per annum pro‑rata). Progression to Scale 6 is subject to successful completion of the customer services competency framework.
Benefits
- Generous annual leave allowance (including statutory Bank Holidays and 4 extra statutory days)
- Local Government Pension Scheme, with an employer contribution rate of 22.5%
- Flexible working (including hybrid working) available for certain roles
- Learning and development opportunities
- Family‑friendly policies
- Generous compassionate leave
Other Requirements
The post is subject to the requirements of the HMG Baseline Personnel Security Standard check, which involves a basic DBS Disclosure satisfactory to North Warwickshire Borough Council; appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure & Barring Service before appointment is confirmed.
Customer Services Officer in Atherstone employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
