At a Glance
- Tasks: Support the Revenue and Benefits team in ensuring correct benefit payments and debt recovery.
- Company: Join the City of Wolverhampton Council, a diverse and inclusive employer.
- Benefits: Earn £24,735 per year with flexible working arrangements and on-the-job training.
- Other info: Complete a Level 4 Apprenticeship in Revenues and Welfare Benefits.
- Why this job: Gain valuable experience while making a real difference in your community.
- Qualifications: Strong customer service skills and a commitment to learning.
The predicted salary is between 19700 - 19700 £ per year.
Overview
Join to apply for the Assessment and Recovery Apprentice role at WMJobs. City of Wolverhampton Council is looking for an Apprentice to promote and support the work and services of the Revenue and Benefits team. The role of the Assessment and Recovery Apprentice is to assist in ensuring we pay the right benefit to the right person at the right time, collect the right amount from the right person at the right time, and undertake effective and appropriate debt recovery for the Council.
This apprenticeship opportunity provides experience in administering accounts, advising customers on welfare benefits, and the collection of debt owed to the Council. The successful candidate should have excellent customer service and organizational skills and be confident and clear in both written and verbal communication.
We are seeking a flexible and committed individual who has excellent communication skills, attention to detail and a commitment to completing the apprenticeship training. The successful candidate will work in a busy team with a varied workload.
Position details
- Fixed term contract for 24 months
- Salary: £24,735 (per annum)
- Hours: 37 per week
- Contract type: Full Time
- Work Style: Flexible - a mixture of home and office working to meet the needs of the business
Responsibilities
The apprentice will promote and support the work and services of the Revenue and Benefits team and assist in ensuring correct benefit payments and debt recovery for the Council. The apprentice will receive on‑the‑job training and complete a Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship.
Qualifications and requirements
- Excellent customer service and organisational skills; clear written and verbal communication
- Flexible, committed, with attention to detail; able to work in a busy team
- Mandatory English and mathematics qualifications; check essential criteria in the role profile
- Non-UK Nationals: must have resided in the UK for the last three years
- If applicable, provide an ENIC certificate for overseas maths/English qualifications
- Check essential criteria and provide achieved grades in the application
Additional information
- Non-UK Nationals and eligibility information are noted above
- For discussions or more information about the apprenticeship, email jenny.hoare@wolverhampton.gov.uk, paul.dainty@wolverhampton.gov.uk, or PDE@wolverhampton.gov.uk
- Please see the attached Job Description and Person Specification for full responsibilities and requirements
- City of Wolverhampton Council is an equal opportunity employer and encourages applications from diverse backgrounds
Our working arrangements
All council roles are allocated to either a fixed, field or flexible work style. Roles with a fixed workstyle operate from a fixed permanent council location. Field roles are typically out in the community. Flexible roles have a flexible base location with a mix of home and office or external locations as required to meet service requirements. See the Job Description for the assigned workstyle.
For more information about working for the organisation and our culture, visit the council pages referenced in the original posting.
Assessment and Recovery Apprentice in Wolverhampton employer: WMJobs
City of Wolverhampton Council is an excellent employer that values diversity and offers a supportive work culture, making it an ideal place for those looking to grow in the public sector. As an Assessment and Recovery Apprentice, you will benefit from a structured apprenticeship programme, gaining hands-on experience while working in a dynamic team environment. With flexible working arrangements and a commitment to employee development, this role provides a meaningful opportunity to contribute to the community while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assessment and Recovery Apprentice in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the Revenue and Benefits field, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your customer service skills and how you handle busy environments, just like the role requires.
✨Tip Number 3
Be proactive! If you see a role that interests you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows you're keen and committed!
✨Tip Number 4
Stay organised! Keep track of your applications, deadlines, and any follow-ups. This will help you manage your time effectively and ensure you don’t miss out on any opportunities.
We think you need these skills to ace Assessment and Recovery Apprentice in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Assessment and Recovery Apprentice. We want to see how you can contribute to our Revenue and Benefits team!
Show Off Your Communication Skills:Since clear written communication is key for this role, take the time to proofread your application. We’re looking for someone who can express themselves confidently and clearly, so let that shine through!
Highlight Customer Service Experience:If you've got any experience in customer service, make sure to mention it! We value excellent customer service skills, so share examples of how you've helped others in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship opportunity.
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assessment and Recovery Apprentice. Familiarise yourself with the Revenue and Benefits team’s work, especially around benefit payments and debt recovery. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've successfully helped customers or resolved issues. Think about how you can demonstrate your communication skills and attention to detail in these scenarios.
✨Be Ready for Teamwork Questions
This position involves working in a busy team, so expect questions about teamwork. Prepare to discuss how you’ve collaborated with others in the past, what your role was, and how you contributed to achieving a common goal. Highlight your flexibility and commitment to team success.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You might ask about the training process for the apprenticeship or how the team measures success in their work. It’s a great way to demonstrate your interest and get a feel for the team culture.
