At a Glance
- Tasks: Provide vital administrative support in a compassionate environment for bereavement services.
- Company: Join Solihull Metropolitan Borough Council, dedicated to serving a diverse community.
- Benefits: Generous leave, flexitime, and access to employee support programmes.
- Other info: Enjoy a supportive workplace with opportunities for personal growth.
- Why this job: Make a meaningful impact while supporting families during difficult times.
- Qualifications: Level 3 qualification or relevant experience in administration required.
The predicted salary is between 24000 - 28000 £ per year.
Solihull Metropolitan Borough Council is seeking a compassionate and organised Administration Officer to join our dedicated Bereavement Services team. Solihull’s Bereavement Services play a vital role in supporting our diverse, multi‑cultural community by providing burial and cremation services for people of all faiths and none. Our services are delivered across Robin Hood Cemetery and Crematorium, Woodlands Cemetery and Crematorium, and Widney Manor Cemetery.
As an Administration Officer, you will provide comprehensive clerical and administrative support to the service, contributing to both its day‑to‑day delivery and its future development. Acting as a first point of contact, you will communicate professionally and sensitively with Funeral Directors, Stonemasons and bereaved members of the public, both face‑to‑face and via telephone and written correspondence. The role involves handling highly confidential and sensitive information, accurately inputting cremation and burial data, and maintaining statutory and legal records to a high standard. This is a demanding but rewarding role where attention to detail, empathy and professionalism are essential.
Responsibilities- Provide comprehensive clerical and administrative support to the Bereavement Services.
- Act as a first point of contact and communicate professionally and sensitively with Funeral Directors, Stonemasons and bereaved members of the public (face‑to‑face, telephone and written correspondence).
- Handle confidential and sensitive information with discretion.
- Accurately input cremation and burial data.
- Maintain statutory and legal records to a high standard.
- Level 3 qualification in a relevant subject (e.g. Administration) or significant, relevant administrative experience.
- Ability to deal sensitively with all aspects of bereavement and maintain confidentiality at all times.
- High levels of computer literacy with excellent keyboard skills.
- Clear and effective verbal and written communication skills.
- Ability to produce accurate, high‑quality work under pressure.
- Strong organisational skills with the ability to prioritise workloads and meet competing deadlines.
- Ability to work independently and use your own initiative.
- Generous annual leave entitlements with the opportunity to purchase up to 10 days additional leave per year.
- A flexitime scheme.
- Access to our Employee Assistance Programme – a 24‑hour independent, free and confidential advice and support service.
- Family and carer friendly policies.
- Access to the Local Government Pension Scheme.
- Employee benefits including staff discounts, subsidised travel passes and Cycle to Work Scheme.
To apply, please click on the link below. Your application should be in your own words and reflect your own personal experiences. If you would like to have an informal chat about this great opportunity, please contact Wendy Henry, Contract Compliance and Operational Support Team Leader at whenry@solihull.gov.uk.
Closing date: 7th June 2026. Interviews will be held the week commencing 15th June 2026. CVs will not be accepted for this role.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Solihull Council has a responsibility for safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
Administration Officer - Bereavement Services employer: WMJobs
Solihull Metropolitan Borough Council is an exceptional employer, offering a supportive and inclusive work environment for those dedicated to serving the community. As an Administration Officer in Bereavement Services, you will benefit from generous annual leave, a flexitime scheme, and access to a comprehensive Employee Assistance Programme, all while contributing to a vital service that supports individuals during their most challenging times. With a strong emphasis on employee growth and well-being, Solihull Council fosters a culture of compassion and professionalism, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer - Bereavement Services
✨Tip Number 1
Get to know the company! Research Solihull Metropolitan Borough Council and their Bereavement Services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive situations, it's crucial to convey empathy and professionalism. Role-play common scenarios with a friend or family member to build your confidence in handling difficult conversations.
✨Tip Number 3
Prepare for the unexpected! Interviews can throw curveballs, so think about how you'd handle tricky questions related to confidentiality and sensitivity. Have examples ready that showcase your organisational skills and ability to work under pressure.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about the role and want to be part of the Solihull team. Good luck!
We think you need these skills to ace Administration Officer - Bereavement Services
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to hear your unique voice and experiences. This is your chance to show us who you are beyond just qualifications.
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight how your background fits the role of Administration Officer in Bereavement Services. We love seeing how you can contribute to our compassionate team!
Keep It Professional:While we want to see your personality, remember to maintain a professional tone. Use clear and concise language, especially when discussing sensitive topics related to bereavement. This shows us you understand the importance of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding position. We can’t wait to see your application!
How to prepare for a job interview at WMJobs
✨Understand the Role
Before your interview, take some time to really understand what the Administration Officer role entails. Familiarise yourself with the responsibilities, especially around handling sensitive information and communicating with bereaved families. This will help you answer questions more confidently and show that you're genuinely interested in the position.
✨Show Empathy and Professionalism
Given the nature of the work, it's crucial to demonstrate empathy during your interview. Think about how you would handle sensitive situations and be prepared to discuss examples from your past experiences. This will highlight your ability to connect with people in difficult times, which is key for this role.
✨Prepare for Practical Scenarios
You might be asked to handle a hypothetical situation during the interview, such as dealing with a distressed family member or managing multiple tasks under pressure. Practise your responses to these scenarios, focusing on your organisational skills and ability to maintain confidentiality while providing support.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how the council supports its staff in dealing with the emotional aspects of the job. This shows your interest in not just the role, but also in being part of a supportive work environment.
