Administration Assistant - Income and Billing
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Job Details
Solihull Metropolitan Borough Council
Hours: 37.0 Hours per Week
As a high performing Metropolitan Council for collection, we ensure the effective processing of billing and collection with regards to Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts.
Role Summary
As an Administration Assistant (Income Billing Officer), you will join our successful Revenues team and take a customer focused approach to support the collection of all income for SMBC.
Responsibilities
- Setting up new customers and payments on a range of IT systems
- Processing customer amendments including changes to occupation, direct debits, payment dates and methods
- Responding to all routine billing enquiries from members of the public, businesses and other agencies by telephone, written correspondence or electronic means
- Processing refunds of overpaid Council Tax, Non Domestic Rates, BID, Housing Benefit Overpayments
Requirements
- 4 GCSE’s A-C including Maths and English (or equivalent), or demonstrate effective numeracy and literacy skills
- Experience of working in an office environment
- Effective communication skills, both spoken and written
- Experience of working in a performance driven environment against specific targets
- Sound analytical skills for accurately handling and processing data
Benefits
In return, we offer you a fantastic opportunity to develop your skills and experience within a high performing team environment. Working for Solihull means that we can offer employees a great working environment, together with a range of flexible working options, attractive staff discounts and a career average pension scheme.
Working arrangement
Hybrid basis, combination of working from home and from our offices in Central Solihull.
Application
To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Kiran Powar, Income Billing Team Leader on 0121 704 6738.
Interviews w/c 12th January 2026. Please note we do not accept CVs for this post. This role is not eligible for sponsorship.
Compliance
- The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Not Required.
- This post requires a Baseline Personnel Security Standards check including a DBS check.
- Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
- Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
Attached documents
JDPS - Income Billing Officer (1) 21.11.25.docx
