Admin Officer - Income and Billing

Solihull Metropolitan Borough Council. Hours: 37.0 Hours per Week

Are you an experienced administrator interested in building a career within a fast-paced Income and Awards / Revenue and Benefits team? As a high performing Metropolitan Council for Council Tax collection, we ensure the effective processing of billing and collection with regards to Council Tax, Non Domestic Rates, Business Improvement District (BID), Housing Benefit Overpayments and Sundry Debts.

As an Administration Officer (Income Billing Officer), you will join our successful Revenues team and take a customer focused approach to support the collection of all income for SMBC. You will be providing administrative support for all aspects of Income Collection including billing of Council Tax, Business Rates, Business Improvement District, Sundry Income and Housing Benefit overpayments including:

• Setting up new customers and payments on a range of IT systems
• Processing customer amendments including changes to occupation, direct debits, payment dates and methods.
• Responding to all routine billing enquiries from members of the public, businesses and other agencies by telephone, written correspondence or electronic means
• Processing refunds of overpaid Council Tax, NNDR, BID, Housing Benefit Overpayments

You will need:

• 4 GCSE’s A-C including Maths and English (or equivalent) or be able to demonstrate effective numeracy and literacy skills.
• Experience of working in an office environment.
• Effective communication skills, both spoken and written
• Experience of working in a performance driven environment against specific targets
• Sound analytical skills for accurately handling and processing data

In return, we offer you a fantastic opportunity to develop your skills and experience within a high performing team environment. Working for Solihull means that we can offer employees a great working environment, together with a range of flexible working options, attractive staff discounts and a career average pension scheme. Our aim is to balance the needs of our employees with service delivery. We recognise that work is what you do and not necessarily where you go. This role can be worked on a hybrid basis, including a combination of working from home and from our offices in Central Solihull.

If you have a specific question or require further information regarding this post, please contact Aisha Rahmani, Income Billing Team Leader on 0121 704 6689. Interviews w/c 14th September 2026.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Not Required. This post requires a Baseline Personnel Security Standards check including a standard DBS check.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.